Technology Support

Programming is generally implemented by your IT team or a third party integrator using the UPS Developer Kit. If you are a programmer and are experiencing difficulties, please review all documentation including the Developer's Guide and Knowledge Base PDF document before you contact UPS for support. If you still require integration or production support, email UPS with your question and attach a file with your code and error messages. Our goal is to reply to your message within four hours during support business hours.

First, attempt to resolve your customer's problem using the Developer Knowledge Base or in the UPS Developer Kit Community. If you're still unable fix the error, email support and a first level Technical Support representative will respond. If your issue is urgent and you need immediate assistance, you can call the first-level Technical Support desk in the U.S. at 800-247-9035.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Setup tab of the System Preferences Editor window).

For step by step instructions, go to Help Using WorldShip.

All of the major mobile carriers support SMS notifications. These include: AT&T, Verizon Wireless, Sprint, T-Mobile®, U.S. Cellular®, Nextel, Boost, and Ntelos.

The Host Customer Info Center provides a single source for access to UPS data files that will keep your shipping system current with data that is relevant to UPS services. This eliminates the need to contact an account executive or UPS support to obtain these files. Additional links or documents relating to host shipping systems are also provided through this site. By downloading the most current data files from the Host Customer Info Center, you can:

*Prevent service downgrades on shipments to rural areas with up-to-date postal codes
*Reduce package delivery delays due to invalid origin or destination information
*Ensure that you receive accurate billing data

To gain access to the Host Customer Info Center, contact our UPS Host Help Desk at hapld@ups.com.