What Is a UPS Access Point?

A UPS Access Point™ is a participating retail outlet, such as a grocery store or petrol station that serves as a convenient and efficient UPS parcel delivery and retrieval location. You can also drop off labelled and prepaid UPS Returns® parcels at any UPS Access Point location.

To ensure you receive your package at a time that suits you, select this alternate delivery option.

How It Works
If you elected to have your parcel delivered to a UPS Access Point location at the time of ordering your goods, you will receive a notification alert via email or SMS when the parcel has arrived and is ready for collection. You must present a recognized form of photo ID to collect your parcel.

Easy Returns and Package Drop Off
You can drop off any package with a UPS prepaid label at a designated UPS Access Point™ location. Depending on what time of day you drop off your package, it will be safely stored at the UPS Access Point™ location and collected the same or next working day by UPS.

Note: Any package dropped off at a UPS Access Point™ location must not exceed 20 kg in weight or 80 cm in length and must already include a UPS prepaid shipping label.

If you do not already have a prepaid label, you can:

  • Contact the original sender for a return label.
  • Create a shipping label online.
  • Visit your nearest UPS Customer Centre.

To find a UPS Access Point™ location that suits your needs, select the link below.

Find a Location