How do I request a refund?

If we didn’t deliver your shipment by the guaranteed date or time, you can call 1-800-PICK-UPS® (1-800-742-5877) to request a refund.

Refund requests must be made by the person or company that paid the charges and must be submitted within 15 calendar days of the scheduled delivery date or the date listed in the ups.com tracking details or your proof of delivery, whichever is later.

Get Full Refund Details in the UPS Tariff/Terms and Conditions of Service