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How long do I have to cancel or modify a pickup after it has been submitted?

  • You can cancel or modify a UPS On-Call Pickup® any time before the driver arrives. To make the change online, log into your Pickup History to edit the request. If you don’t have a ups.com ID, you must first enter your pickup request number to check the status of your pickup.

    If you’re in the U.S., you can also request a change by phone. Call 1-800-PICK-UPS® (1-800-742-5877) and use your request number to cancel or modify your pickup.