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UPS Billing Centre Invoice Dispute Requests

Request an Adjustment/Dispute a Charge

  1. Log in to the UPS Billing Centre
  2. Select the Invoice Number for which an adjustment is needed
  3. Select Invoice Summary
  4. Select Shipment/Charge Detail
  5. Select Total Amount

View Adjustments/Disputes

You can view adjustments made on any invoice:

  1. Select Invoice from the Invoice drop down menu. An icon will appear in the Dispute column if a dispute has been requested.
  2. Select the dispute icon to view dispute details.

How Adjustments/Disputes are Applied to Your Account

Adjustments on Delivery Service Invoices will be applied to the next invoice. International Package Service invoice adjustments will be applied to the current invoice.

Note: After adjusting a shipping charge, you will be required to pay the total outstanding amount due. The adjustment will be reviewed by a UPS Representative. If the UPS Representative approves the adjusted amount, the following will occur:

  • Delivery Service Invoices (Domestic/Export invoices) - Your next invoice will be reduced by the approved adjusted amount.
  • International Package Services Invoices (Import invoices) - Your current invoice will be reduced by the approved adjusted amount.