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Ways to Protect Yourself

Protecting Yourself

While UPS does what it can to minimize the risk of fraud, you should realize that you are the first line of defence in protecting yourself. Here are some additional steps to help prevent email and Internet-related fraud:

  • Never respond to or act upon emails, or select web links from any unknown source that requires you to provide, update or verify personal, financial or other confidential information.
  • Be wary of any suspicious emails or phone calls asking for you to validate your UPS account information.
  • Use a secure Internet browser.
  • Do not give out your ups.com ID or password.
  • Change your password regularly.
  • Create strong passwords by using a combination of letters and numbers.
  • Always use up-to-date virus protection software and consider using spyware detection programs.
  • Equip your computer with either a software or hardware firewall.
  • Do not access confidential information at Internet cafes, public libraries, etc.
  • If you are using a wireless device, be sure to follow the manufacturer's instructions on establishing the services and settings to ensure a protective level of security.


Here are some additional steps to help protect against reference number tracking fraud:

  • Be wary of any suspicious emails or phone calls asking for you to validate tracking numbers with reference numbers
  • Do not give out tracking numbers to unknown parties
  • Create unique reference numbers by using a combination of letters and numbers
  • Change reference numbers frequently


Being aware and protecting your sensitive information is the best way to avoid fraud.

Contact UPS

We Want to Hear From You

Think you may have received a fake email from someone pretending to be UPS? Forward the email to fraud.ca@ups.com and then delete from your email account.

Contact UPS About Fraud