Billing and Payment Support

The UPS Billing Centre provides a quick and easy way to schedule payments, create new accounts and users, and assign users various roles and responsibilities.

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If you're unable to find an answer to what you're looking for here or need assistance with enrolling in the UPS Billing Centre, reach out to us and we'll do our best to assist you.

UPS Billing Centre FAQs

Payments and Invoices

How can I quickly and easily pay my balance?

To make a one-time payment, simply select Pay from your dashboard or from your account or plan invoice view.

To schedule recurring automatic payments, select My Automatic Payments from the side navigation. You can create a regular payment schedule, assign a payment method, and set a maximum payment amount.

You can even make a payment without logging in by selecting Pay Bill from the Quick Start menu at the top of this page. Simply enter details from your invoice, as well as your payment information, and complete your payment in just a few steps.

We currently accept a variety of payment types, including credit cards, debit cards, and bank direct debit, as well as payments from an online payment service.

Note: Accepted payment types vary by country.

Visit My Dashboard

How do I find and view an invoice?

Once you've logged into the UPS Billing Centre, select either My Account Invoices or My Plan Invoices. All your details are organized in a table view, with sortable column headers, search functionality, and filtering capabilities to find what you’re looking for. Use the Search, Filter, and Calendar functions to narrow down your search. Click the column headers to sort by column as well. To print or download, select the option from the Actions menu in the right-hand column.

I need to pay my bill, but my payment card is expired. How do I update the expiration date?

If you pay your bills using your digital wallet in the Billing Centre, you can easily update the expiration date on any payment card by selecting Edit below your expired card while you’re in the grid view of your wallet. Alternatively, if you’re viewing your wallet in a list, find the card you want to update and select Edit under the Actions column.

If you’re not using the Billing Centre and are looking to update a payment card you have associated to your shipping account, you can find your card details within the accounts and payment options section of your ups.com profile. There you can choose the payment method to update by selecting Edit under the Actions column.

Update Payment Methods in Your Profile

How do I get a paper copy of an invoice?

UPS prides itself as an environmentally conscious organization, and we are taking steps to reduce the amount of paper we produce on a daily, monthly, and yearly basis. This includes making all of your billing information, including invoices, available online.

If you need a paper copy of your invoice, the quickest and easiest way is to download and print one. From the My Plan Invoices or My Account Invoices screens, use the check boxes to choose your invoices, select Download Selected, then choose your preferred format and download. Once you’ve downloaded your invoices, you can print them for your records.

Why should I subscribe to receive my invoices in XML format?

XML is a common tool used to store, transport, and share data in a plain text format. If you need to import invoice data into your internal applications so you can easily manipulate and restructure the data for a specific use, then you can benefit from subscribing to XML.

To subscribe, go to your My Accounts or My Plans page under Administration. For each account that you want to receive XML invoices, select Edit XML Enrollment under the Actions menu and follow the prompts to subscribe.

Once you’ve subscribed, you can download the XML from your My Account Invoices or My Plan Invoices page.

Company and Account Administration

What do I need in order to enroll in the UPS Billing Centre?

If you already receive invoices from us but are not yet enrolled in the UPS Billing Centre, you will need to have an invoice from the last 45 days. As part of enrollment, you will be asked to enter several pieces of information found on the invoice, including:

Account Number
Invoice Number
Amount Due
Invoice Date

Make sure to enter each value exactly as shown on the invoice. Once you’ve done so, you will be enrolled and have access to the Billing Centre.

If you do not currently receive invoices from UPS, you will first need to create a ups.com user ID and open a payment account. If you already have an ID, you can go directly to the open a payment account step.

Enroll Now Get a ups.com User ID Open a Payment Account

As an administrator, how do I add new accounts and users?

From the My Accounts page under Administration, you can select Add Account to start the process. Make sure you have an invoice for the account you wish to add from the previous 45 days.

You can add and remove users from the Manage Users page under Administration. Both new and existing users can be assigned one of four roles:

View Only: This user can view and download invoices for their assigned accounts and update billing communications preferences.
View, Pay, and Dispute: This user can add payment information to their wallet, pay invoices, and dispute charges.
Manager: This user acts as an administrator for specific accounts or plans, including assigning new users, adding payment information, paying invoices, and disputing charges.
Administrator: The Billing Centre supports multiple administrators, each of whom have full control over accounts and users.

Note: Before you start to add a new user, make sure you have his or her user ID and email address. You will need to choose which accounts and/or plans to assign to the user.

Our administrator has left the company. How do I continue to access and use the UPS Billing Centre?

The best way to ensure continued service within the UPS Billing Centre is to proactively work with the administrator to assign a backup or secondary administrator. The Billing Centre supports multiple administrators, so we strongly encourage you to assign administrator rights to more than one user.

Sometimes, however, an administrator will leave the company unexpectedly. Before contacting your account representative or UPS customer service for assistance, make sure you have the previous administrator’s user ID and email address, as well as the user ID and email address of the individual who will become an administrator. This information will greatly assist us in transferring or assigning the administrator account privileges to a new user.

Additional Support

I don't see my issue here. Can I get live help to assist me?

We’re happy to provide live assistance to help resolve your issue. However, we do ask that you consult the Help and Support section of the UPS Billing Centre, as well as the UPS Virtual Assistant, first. Many questions can be answered in this manner.

If you’re still not able to find a solution, please call the Billing Support phone number, found on the Contact UPS page.

Contact UPS

Tools and Resources

Access View Bill for Invoices

Use the View Bill tool to view, print, or download billing invoices connected to an enrolled UPS account.
Access View Bill for Billing Data

Use the View Bill tool to view, print, or download UPS Billing Data files connected to an enrolled UPS account.
Manage Inbound Charges

Use this application to view or modify inbound charges information for any of your UPS accounts.

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Billing and Payment Support

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Tools and Resources

Access View Bill for Invoices

Access View Bill for Billing Data

Manage Inbound Charges