Services FAQ

UPS CampusShip allows customers to ship internationally, provided that they have the necessary supporting export documentation for all packages. To select the appropriate forms for your shipment, follow these steps:

• If you have set your preference to display suggested forms for your shipments, the checkboxes next to the recommended export forms will be selected. You can check or uncheck any form listed.
• You can complete the selected forms online or print blank forms and complete them manually.
• Select Create Documents to fill in the required information and create completed, printable export forms.
• Select Print Blank Forms to print out and complete the selected blank forms manually at your convenience.

Note: International forms must be enabled by your Administrator.

For information to determine which export documents may be required for your shipment, select the Resources tab, and select Export Documentation. For further information, select Resources and go to Contact UPS for the telephone number for International Customer Service.

UPS CampusShip provides various return services that allow you and your customers to return goods by paying a nominal fee.

UPS Returns^® - Print Return Label
This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.

UPS Returns^® Plus
With this option, a UPS driver carries a pre-printed return label when attempting to pick up the return package. Choose between these two options:

• 1 UPS Pickup Attempt allows the shipper to request one pickup attempt for return of a UPS-compatible package. If the package cannot be picked up the label is left for the recipient to return the package via any UPS method.
• 3 UPS Pickup Attempts allows the shipper to request three pickup attempts for return of a UPS-compatible package. After the third pickup attempt, the label is returned to UPS.

Note: UPS Return Services is available to most countries and territories.

This response applies to customers shipping from the United States.

• Customers without Daily Pickup: UPS Ground, UPS 3 Day Select^SM, and UPS Standard shipments may be dropped off at an authorized UPS location or handed to a UPS driver. To find the nearest drop-off location, select Resources on the tool bar, then select Drop-off Locator.
• Customers with Daily Pickup: Your driver will pick up your shipments as scheduled.

UPS CampusShip provides various return services that allow you and your customers to return goods by paying a nominal fee. Note: Return services are available to most countries and territories. Also, some return services may not be available unless your Administrator has enabled them.

UPS Returns^®- Print Return Label: This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.

UPS Returns^® Plus: With this option, a UPS driver carries a preprinted return label when attempting to pick up the return package. Choose between these two options:

• 1 UPS Pickup Attempt - This allows the shipper to request one pickup attempt for return of a UPS-compatible package within the United States. If the package cannot be picked up, the label is left for the recipient to return the package via any UPS method.
• 3 UPS Pickup Attempts - This allows the shipper to request three pickup attempts for return of a UPS-compatible package within the United States. After the third pickup attempt, the label is returned to UPS.

UPS Electronic Return Label (ERL): With this option, a return label is e-mailed to your customer. This label can then be printed with a receipt and information on how to arrange for collection.

UPS Print and Mail Return Label: With this option, UPS prints and mails a return label to your customer for you, providing a suitable returns option for a variety of circumstances, including product recalls.

UPS accepts Collect on Delivery (C.O.D.) shipments for delivery within the following areas:

• Between the United States and Puerto Rico
• Within Canada
• Between Canada and the United States
• Within the EU, Norway, and Switzerland.

Note: C.O.D. may not be available unless your CampusShip Administrator has enabled this option.

UPS C.O.D. service allows you to sell to customers without extending credit or requiring prepayment.

C.O.D. service is available for amounts up to $50,000 CAD per package where the payment is by cheque. In the EU, Norway, and Switzerland, UPS C.O.D. service is available for amounts up to $5,000 CAD where the payment is cash

Note: UPS delivers the C.O.D. package and collects from the consignee the amount shown on the UPS C.O.D. label. Collected funds are remitted promptly.

You can request that UPS accept only a money order, cashier's checque, official bank cheque, cash (in Europe only), or similar instrument for the exact amount of the C.O.D. package. If you do not specify this option, UPS can also accept a business or personal cheque. UPS will not accept cash (currency) in any amount for a C.O.D. package.

Note: In Canada, you can request that UPS accept only a money order, certified cheque, or official bank draft.

For more details on C.O.D., select Resources on the tool bar, go to UPS Customer Service, go to Finding Rates and Delivery Times, and select Additional Services.

UPS CampusShip supports a declared value of up to $50,000CAD when a UPS Account is provided. Credit card transactions are limited to $5,000CAD declared value.

UPS CampusShip supports insured value up to USD 50,000 or local currency equivalent when a UPS Account is provided. Credit card transactions are limited to USD 5,000 insured value.