UPS My Choice® for Business

https://www.youtube.com/watch?v=yX8O0NxTb6k

Supercharge your business shipping with total visibility and control when you enroll in UPS My Choice® for Business.

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What Is UPS My Choice for Business?

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  • View all your business's inbound and outbound UPS shipments.
  • Get detailed visibility into shipments being handled by a third-party.
  • Change delivery destinations and dates.
  • Get custom delivery notifications and manage alerts from anywhere.
  • Manage returns and claims.
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See It, Even If We're Not the Ones Shipping It

Yep, you read that right. With My Choice for Business, you'll get a detailed view of all your business's inbound and outbound shipments — even the ones being handled by a third party.

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FAQ

What can I do if UPS tracking says a package has been delivered, but the customer doesn't have their package?
If a UPS driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice®) should indicate where the driver left the package. Customers should contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you.
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How can I file a claim for packages that have been lost or damaged?

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the package could be placed and anyone who might have retrieved the package. If the customer is still unable to locate the package, the sender or the intended receiver can initiate a claim. For damaged packages, shippers or receivers can initiate a claim, although UPS encourages the shipper to report package problems.

File a Claim

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How will UPS My Choice for Business help me save time and do more?
UPS My Choice for Business is a one-stop hub for all your UPS services. Connect, view and manage UPS applications from a centralized dashboard. See all your inbound and outbound shipments in a single location – instead of tracking them individually. Delivery notifications and estimated delivery windows help you plan better and save time and money.
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How will UPS My Choice for Business help me improve my customer service?
UPS My Choice for Business can help you improve customer service by providing more accurate delivery timelines and allowing you to proactively monitor shipment status – before customers start calling.
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How can I share UPS My Choice visibility privileges and customize access levels?
Once you're signed up, the administration portal makes it easy to share visibility privileges with users in your business. You can customise their access levels based on job responsibility. My Choice for Business is a robust e-commerce platform, and we're constantly adding new features. Sign up today!
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How do I add users to my UPS My Choice for Business account?

If users need access to a shared My Choice for Business account, their individual profile must be added as an authorized user.

  • Adding an Authorized User to an Existing Account-- The account admin can invite an existing user to access shared information or create a new user that is automatically connected to the account through My Choice for Business administration.
  • Associating an Account to an Existing User Profile-- A user can associate an existing account to their own profile by linking the existing account to their wallet. The account owner will need to provide invoice details or a one-time passcode for authentication.