UPS Canada Accessibility Plan and Progress

Our Commitment to Accessibility

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UPS Canada affirms its commitment to fostering an accessible and inclusive society for all individuals.

In accordance with the Accessible Canada Act, enacted in 2019 with the objective of achieving a barrier‑free Canada by January 1, 2040, we have established a comprehensive accessibility plan designed to identify, prevent and remove barriers experienced by persons with disabilities.

This plan addresses accessibility considerations within our public service delivery, employment practices and physical environment. We regard accessibility not only as a statutory obligation, but as an essential component of our corporate values and organizational mission.

We encourage you to review our accessibility plan, which details our objectives, strategic initiatives and implementation timelines aimed at advancing accessibility across all facets of our operations.

Accessibility Plan and Progress Reports

Read UPS Canada’s accessibility plan and progress reports by year.

Feedback Channels

Use any of these channels to share feedback on accessibility, our feedback process or accessibility plan. If you need our accessibility plan or feedback process in an alternative format, let us know.

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  • Mail

    UPS Canada: Region Office
    Attn: UPS Accessibility Manager
    1930 Derry Rd East,
    Mississauga ON L5S 1E2

Please note that the Vice President of Human Resources for UPS Canada oversees all accessibility‑related feedback.

Feedback may be submitted anonymously through any of the channels listed above. If you choose to provide your name, we will acknowledge receipt through the same channel.

All feedback will be retained for seven (7) years to ensure accurate records of our accessibility efforts. We respond to all feedback submitted within five (5) business days for non‑anonymous feedback.

Feedback sent by regular mail will be acknowledged within ten (10) business days of receipt. All submissions are reviewed by the UPS Canada Accessibility team to determine appropriate follow‑up actions. For non‑anonymous feedback, we will keep you informed of the steps taken.

Thank you for contributing to a more accessible and inclusive UPS.