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UPS Gives Merchants Greater Control to Manage Returns

  • UPS Returns® Manager provides merchants with online management and visibility of returns
  • For authorized packages, consumers can create a return shipment from any UPS tracking results page

MISSISSAUGA, August 28, 2017 – (NYSE:UPS) will offer UPS Returns® Manager, a free online tool that allows e-commerce merchants to customize return shipments according to their policy. By using this tool, UPS business customers can manage return shipments without having to integrate new technology into their own IT systems.

UPS Returns Manager, which launches August 28 in Canada and 46 additional countries, gives internet merchants a valuable tool to manage returns in a vast marketplace where shoppers send back hundreds of billions of dollars in merchandise each year. In fact, various industry estimates peg the cost of processing returns in a range of 10 per cent to 15 per cent of the cost of goods sold.

“Online returns are a headache for many merchants and their customers. The UPS Returns Manager makes the process a lot easier,” said Stu Marcus, UPS vice president of customer technology marketing. “It’s perfect for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”

The new service allows UPS shippers to administer authorized return shipments, set their service level, request a reason for return and see reports on their shipments. The outbound and return packages are linked in tracking, allowing for easy association of the two shipments.

It will be available in 47 countries and territories for intra-country and intraEuropean Union package returns. 

UPS Returns Manager provides numerous benefits to merchants who ship with UPS:

  • The ability to pre-authorize returns shipments for specified accounts
  • A controlled, consumer-friendly returns process similar to those at large retail sites but without integrating technology
  • A source for business intelligence and other insights about reasons for returns
  • A cost-effective alternative to placing a return label on every outbound package
  • Increased customer loyalty due to hassle-free returns

A report published by the National Retail Federation shows that Canadians returned C$35 billion in merchandise – eight per cent of all purchases, and Americans returned $328 billion in merchandise – also eight per cent of all purchases - to retailers in 2015. Other market research underscores the importance of shippers communicating returns policies to their consumers.

The 2017 UPS Pulse of the Online Shopper study shows that 75 per cent of avid online shoppers in the U.S. have shipped their returns back to the retailer and that many customers consider the terms of a merchant’s return policy when deciding whether to make a purchase. Data collected in 2015 and published by Invesp show that at least 30 per cent of e-commerce orders are returned, compared with less than nine per cent of sales from brick-and-mortar stores.

UPS Returns Manager Available in the Following Countries

Algeria

Dominican Republic

Malaysia

Serbia

Argentina

Estonia

Malta

Singapore

Austria

Finland

Mexico

Slovak Republic

Belgium

France

Netherlands

Slovenia

Brazil

Germany

Nigeria

South Africa

Bulgaria

Greece

Norway

Spain

Canada

Hungary

Poland

Sweden

Chile

Ireland - Republic of

Portugal

Switzerland

Croatia

Italy

Puerto Rico

United Arab Emirates

Cyprus

Latvia

Romania

United Kingdom

Czech Republic

Lithuania

Russia

United States

Denmark

Luxembourg

Saudi Arabia

 

 

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the web at ups.com and its corporate blog can be found at longitudes.ups.com. To get UPS news direct, follow @UPS_Canada on Twitter.