Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 08/06/2020; 16:30) Temporary Service Interruption in Bahamas
In an attempt to stop the spread of COVID-19, the government of Bahamas has issued a lockdown for Freeport Bahamas starting Friday July 24.
Additionally, the government of Bahamas has issued a lockdown for Nassau beginning Wednesday August 5.
All businesses (with the exception of pharmacies, gas stations and supermarkets) have been instructed to close completely.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to resume service as soon as the authorities dictate.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 05/06/2020; 16:35) UPS is Open for Business – Service impacts related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
- Suspension of Service Guarantee – Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 12/13/2019; 12:00) Service in Bahamas Update
Inbound and outbound service has been resumed in Freeport twice a week (on Tuesdays and Thursdays) due to infrastructure limitations after Hurricane Dorian. We will continue monitoring as the local situation evolves.
Pickup and delivery services of letter and documents were resumed in the Bahamas since September 27.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.