Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 07/08/2021; 12:10) Service Impacts Related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 07/02/2021; 16:51) Service Guarantee Update
Suspension of Service Guarantee
Currently, the Service Guarantee has been reinstated for select air and international services but is otherwise suspended. For details on the suspension and where the Service Guarantee remains availabe, click here.
Summary (Last Updated: 07/01/2021; 17:10) Changes to EU VAT Rules Effective July 1, 2021
Find out what is changing on July 1st 2021 and how it may impact your business when exporting to customers in the EU.
Summary (Last Updated: 08/06/2020; 16:43) Temporary Service Interruption in Bahamas
In an attempt to stop the spread of COVID-19, the government of Bahamas has issued a lockdown for Freeport Bahamas starting Friday July 24.
Additionally, the government of Bahamas has issued a lockdown for Nassau beginning Wednesday August 5.
All businesses (with the exception of pharmacies, gas stations and supermarkets) have been instructed to close completely.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to resume service as soon as the authorities dictate.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 12/13/2019; 12:11) Service in Bahamas Update
Inbound and outbound service has been resumed in Freeport twice a week (on Tuesdays and Thursdays) due to infrastructure limitations after Hurricane Dorian. We will continue monitoring as the local situation evolves.
Pickup and delivery services of letter and documents were resumed in the Bahamas since September 27.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.