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An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.
If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.
UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral a flat fee will be added to your bill for each package selected.
Shipper pays a destination country's duty and tax, as well as all shipping charges. This occurs whenever duties and taxes are billed outside the destination country.
Additional Handling applies to the following:
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
Extended Area Surcharge
UPS provides service in extended areas as well as urban areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.
Remote Area Surcharge
A charge applies for delivery to an area beyond UPS Extended Areas, which are less accessible for deliveries.
Domestic packages that have been rejected by the consignee, or which cannot be delivered due to causes beyond the control of UPS, will be returned to sender. Transportation and fuel charges will apply for the return.
International packages rejected by the consignee, or that cannot be delivered due to causes beyond the control of UPS, will be held by UPS. The shipper will then be contacted for further instructions. The UPS service guarantee does not apply to Undeliverable Packages that are returned to the sender. An undeliverable returns surcharge will be applied in addition to other applicable charges. See table above for Undeliverable Package rate.
By declaring a higher value on the UPS source document or the UPS shipping system used, and paying an additional charge, you can increase our limits of liability up to the declared amount with a maximum of USD50,000 per package, or the equivalent in local currency.
The transportation of non-hazardous biological materials consisting of human or animal specimens for clinical trials, research or diagnosis, are accepted on a contract basis only. For transportation of these specimens, carbon dioxide, solid (dry ice), is accepted as it is used to keep temperature-sensitive products cold or frozen while in transit. For more information with these type of shipments, please contact your Account Executive.
This charge applies when the Bill Receiver or Bill Third Party option has been selected and the bill-to party refuses to pay the shipping charges. A processing fee per shipment will be charged to the shipper, in addition to the shipping charges and other amounts payable when non-payment occurs. You can calculate the fees using the Additional Charges table.
An additional charge may be required for remote area collections or difficult to access. The fee is based on specific origin and/or destination country requirements and may apply to imports and/or exports to be charged to the consignee.
In addition to the regular shipping costs associated with your UPS Worldwide ExpressSM shipment, UPS will impose a surcharge for each shipment to the United States, Asia, Canada, Latin America and Europe. You can calculate the charges using the Additional Charges table.
A surcharge will be applied for each early pickup request.
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40kgs in addition to the Large Package Surcharge.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.