Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert2/3
Summary (Last Updated: 07/06/2021; 17:04) Service Impacts Related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
- We are currently operating and serving customers as usual in Brazil. However, due to the local authorities mandatory closing of trade in several Brazil states in an attempt to stop the spread of the Novel Coronavirus, the reduction of flights and blockages at the borders, collections and deliveries may be impacted.
- Within Brazil, some parcel deliveries may not be possible due to the closure of shops or businesses, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency will show the following status below:
- Status = Emergency
- Status = NO UPS CNTRL
- For parcels requiring a signature, our drivers are entering the name of the receiver to avoid unnecessary contact via hand-held devices.
- Beginning March 24 and until further notice, our UPS facilities will no longer be open to the public to process shipments. We urge our customers to schedule an online shipping in ups.com, following the instructions under the “Ship” menu, where they can pay, obtain a shipping label for their package and schedule a pick up. An UPS driver will go to the customer location to pick up the package.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 07/02/2021; 16:50) Service Guarantee Update
Suspension of Service Guarantee
Currently, the Service Guarantee has been reinstated for select air and international services but is otherwise suspended. For details on the suspension and where the Service Guarantee remains availabe, click here.
Summary (Last Updated: 07/01/2021; 17:08) Changes to EU VAT Rules Effective July 1, 2021
Find out what is changing on July 1st 2021 and how it may impact your business when exporting to customers in the EU.