Service Alerts

Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.

Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Please visit ups.com to track the status of your shipment and to find the latest information on service delays.

UPS will temporarily suspend all services into selected areas in East and North China

We inform you that from December 1, 2020 until further notice, UPS will temporarily suspend all services for shipments into selected areas in East and North China, as we implement additional security protocols in accordance with the guidance of local authorities.

Areas Impacted by temporary suspension of import service to East and North China:

UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.

• We are currently operating and serving customers as usual in Brazil. However, due to the local authorities mandatory closing of trade in several Brazil states in an attempt to stop the spread of the Novel Coronavirus, the reduction of flights and blockages at the borders, collections and deliveries may be impacted.
•  Within Brazil, some parcel deliveries may not be possible due to the closure of shops or businesses, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency will show the following status below:
  • Status = Emergency
  • Status = NO UPS CNTRL
• For parcels requiring a signature, our drivers are entering the name of the receiver to avoid unnecessary contact via hand-held devices.
• Beginning March 24 and until further notice, our UPS facilities will no longer be open to the public to process shipments. We urge our customers to schedule an online shipping in ups.com, following the instructions under the “Ship” menu, where they can pay, obtain a shipping label for their package and schedule a pick up. An UPS driver will go to the customer location to pick up the package. 
• Suspension of Service Guarantee – Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.

For the latest status of your shipments we encourage you to track your package in ups.com

The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed. We continue to monitor the situation on a daily basis in order to seek alternatives to minimize the impacts of our customers.