Service Alerts

Service Alert due to Situation in Ukraine

UPS has suspended substantially all operations in Ukraine, Belarus, and Russia. 

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on ups.com.

UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.

• We are currently operating and serving customers as usual in Brazil. However, due to the local authorities mandatory closing of trade in several Brazil states in an attempt to stop the spread of the Novel Coronavirus, the reduction of flights and blockages at the borders, collections and deliveries may be impacted.
• Within Brazil, some parcel deliveries may not be possible due to the closure of shops or businesses, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency will show the following status below:
  • Status = Emergency
  • Status = NO UPS CNTRL
• For parcels requiring a signature, our drivers are entering the name of the receiver to avoid unnecessary contact via hand-held devices.
• Beginning March 24 and until further notice, our UPS facilities will no longer be open to the public to process shipments. We urge our customers to schedule an online shipping in ups.com, following the instructions under the “Ship” menu, where they can pay, obtain a shipping label for their package and schedule a pick up. An UPS driver will go to the customer location to pick up the package.

Visit ups.com for the latest information about service impacts and to track the status of your shipments.