How To Void a UPS Shipment

No matter which UPS shipping system you use, voiding an unshipped parcel is simple. To learn more, select your UPS shipping system or topic below.

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Void a UPS.com Shipment

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Select the tickbox next to the parcel you want to void, and select ‘Void Shipment’.

Once you've successfully voided the parcel, an ‘X’ will appear next to the parcel in the Voided column.

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Void a UPS CampusShip® Shipment

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Select the tickbox next to the parcel you want to void and select ‘Void Shipment’.

After you’ve successfully voided the parcel, an X will appear next to the parcel in the Voided column.

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Void a UPS WorldShip® Shipment

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Select “Void” at the top of the main shipping screen. Select the parcel to void from the collection log. Select “Void” a second time.

If you’ve already run the end-of-day process, selecting “Void” a second time will transfer you to the UPS.com Void a Shipment tool to complete the void process.

WorldShip will not automatically mark these parcels voided, but you can mark them manually from within the collection log. If you need additional help, WorldShip has you covered.

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What if More Than 90 Days Have Passed?

If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

Keep in Mind

The account number associated with the parcel you want to void must be an account in your UPS.com profile. Where applicable, parcels that are created using a payment card such as a debit or credit card are not eligible for voiding through the Void a Shipment tool. (The tracking numbers for these parcels will have a "T" or "G" in the first eight characters.) Under these conditions, please contact UPS.