Tips for Cross-border Returns
A few things to note if your customer needs to return a shipment.
- The commercial invoice will need to be changed. If they’ve held onto the original commercial invoice, they should have the details they need to fill in the form. If not, they may need to contact you for important details, such as your VAT or EORI number.
- With UPS Import Control, you can trigger the return, email your customer a label and generate the commercial invoice for them.