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An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.
UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.
Extended Area Surcharge
UPS provides a collection or delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is collected or delivered in an extended area.
Remote Area Surcharge
This surcharge is applied for delivery to or collection from an area beyond UPS extended areas, which are less accessible for collections and deliveries (domestic and international services).
When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, we will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. Please see the Additional Charges table for pricing information.
For all shipments within the EU and within your country, we will automatically return your shipment by UPS Standard service (where available). Transportation and fuel charges will apply for the return.
UPS provides brokerage service at no additional charge for routine customs clearance, including formal entries for shipments of up to five tariff lines. Additional charges may apply for complex customs clearance procedures.
An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges:
A fee charge per shipment will be assessed for international shipments with a missing or invalid account number.
When the "Duty and Tax Forwarding Surcharge" billing option is selected, a surcharge will be billed to the shipper.
Please refer to the above Additional Charges table for more information.
Routine customs clearance is included at no additional cost for entries up to 5 tariff lines. A fee will apply for every additional line thereafter and subject to a maximum charge.
Additional Handling applies to the following:
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
In order to expedite customs clearance, UPS may advance duty and taxes on behalf of the payer, as dictated by the billing option selected. A Disbursement Fee based on the amount advanced will be assessed and billed to the payer. This fee is shown in the Additional Charges table.
Additional delivery attempts may have additional charges.
When the "Delivery Duty Paid, V.A.T. Unpaid" billing option is selected, a surcharge will be billed to the shipper.
Please refer to the above Additional Charges table for more information.
The additional charges shown above are not GST inclusive. Where there is a taxable supply, GST will be charged.
Under the current ATO ruling, the import freight charge on your UPS invoice is GST free.
The Australian Customs legislation states that any consignment with a value over AUD 1,000 requires a customs clearance entry. Where Australia Customs Service direct that a customs clearance entry is required to clear your goods, then GST is payable at 10% on the total cost of the value of your goods plus Duty plus Freight and Declared Value for Carriage.
UPS will send you an invoice for the services we have provided. In the event that an invoice is overdue, UPS will charge a late payment fee. The relevant amount will appear on your next UPS bill. This fee is in addition to any legal rights and remedies available to UPS.
Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.
A shipper or consignee may request that UPS notify the consignee prior to submission of an import shipment to customs so that the importer may validate the classification, valuation, or other import information. An additional fee per shipment will be billed to the importer or to the shipper when the shipper is selected as the payer of the duties and taxes for the shipment.
UPS Paperless Invoice allows customers using a UPS online shipping system (for example, Worldship®, UPS Campus Ship, and UPS Internet Shipping) to electronically submit commercial invoice data for clearance. Depending on country-specific customs regulations, this may eliminate the need to affix hard copies of the invoice to the shipment and reduces the possibility of errors or shipment delays due to missing documentation.
This service is offered on a contractual basis and there is no charge incurred.
Heightened international security requires UPS to employ extra resources and make ongoing investments to meet more stringent international security conditions. A security fee will be imposed on locally invoiced shipments.
A surcharge will be imposed for urgent shipments sent via UPS Worldwide Express Plus. Please refer to the above Additional Charges table for more information.
UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
An additional handling fee that would be charged on pallets that exceed the specific dimensions.
Consignees who do not require the full suite of UPS Broker of Choice® services may still, on an ad hoc basis, select their own customs broker for customs clearance of their UPS international shipments. UPS will transfer any customs clearance information and documents it has received from the shipper to the consignee or its appointed third-party broker. A charge per shipment applies.
A shipper or consignee may request UPS to submit clearance documents and/or other additional documents to government agencies other than customs that regulate and control entry of certain commodities into the country. An additional fee per shipment applies.
Shipments that are tendered to UPS in contravention of or not in compliance with applicable laws and regulations or UPS’s terms and conditions of service or contractual service (including, but not limited to, prohibited shipments or shipments that UPS does not accept or regularly provide service for without an exception) are subject to a fee.
This fee is without prejudice and in addition to the shipper’s responsibility for all other sums that UPS may incur and claims against UPS resulting from the contravention or non-compliance.
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.