Temporary Service Arrangement due to Typhoon Kammuri (Tisoy) in the Philippines… More
Temporary Service Adjustment due to SEA Games in the Philippines… More
Service Delays in Korea Due to Labor Action… More

Service Alerts

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Summary (Last Updated: 12/05/2019; 22:56) Temporary Service Arrangement due to Typhoon Kammuri (Tisoy) in the Philippines

Due to severe weather conditions brought by Typhoon Kammuri, or known as Tisoy locally, pickup and delivery services may be impacted for shipments traveling to and from the following areas in the Philippines:

Albay
Sorsogon

The cutoff time for the pickup of export shipments from selected areas in the Philippines may be adjusted. Please reach out to the local customer service representative at any of the following numbers:

Domestic Toll-free Number (PLDT): 1-800-10-7425-877
Domestic Toll-free Number (Globe): 1-800-8-3084-200 (New)
PLDT Direct Number: +63 45 598-3333
GLOBE Direct Number: +63 45 308-4200

UPS is committed to making every effort to provide service to all areas where conditions permit safe access. We are closely monitoring local areas to ensure minimal service disruption. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

For more information, please contact your local account executive or customer service representative.

Summary (Last Updated: 11/28/2019; 00:47) Temporary Service Adjustment due to SEA Games in the Philippines

The 2019 Southeast Asian (SEA) Games will be held in the Philippines from November 30 to December 11, 2019. To facilitate the event, there will be tightened security and traffic control measures in place from these dates.

Due to these measures, service commitments to and from selected areas in Metro Manila, Bulacan and Pampanga, Philippines may be extended during this time. Please see the impacted areas below:

Province	City/ Area
Metro Manila	EDSA Northbound Roxas Boulevard Taft Avenue Ayala Avenue Buendia Avenue Shaw Boulevard Megamall Santolan SM North Muñoz Balintawak EDSA Southbound Balintawak Muñoz SM North Cubao Santolan Ortigas Shaw Boulevard Boni Serrano Buendia corner Macapagal Ayala Magallanes Roxas Boulevard Quezon City Mindanao Avenue-North Avenue to North Luzon Expressway Manila Roxas Boulevard corner Buendia Avenue Roxas Boulevard corner Pablo Ocambo Street Roxas Boulevard P. Burgos Street Taft Avenue corner Pablo Ocampo Street Adriatico Street Rizal Avenue Coliseum area Quirino Avenue corner Adriatico Street Pasig City Shaw Boulevard corner Pioneer San Juan N. Domingo Street to FilOil Taguig City Lawton Avenue corner Bayani Road Major Road South Luzon Expressway Northbound
Bulacan	Bocaue
Pampanga	Clark

To arrange for pickup of export shipments in the Philippines, please contact our local customer service representative at any of the following numbers:

Domestic Toll-free Number (PLDT): 1-800-10-7425-877

Domestic Toll-free Number (Globe): 1-800-8-3084-200 (New)

PLDT Direct Number: +63 45 598-3333

GLOBE Direct Number: +63 45 308-4200

For the latest information on the status of your package, and for estimated delivery times, please use the Tracking tool on ups.com.

For more information, please contact your local account executive or customer service representative.

Please note that UPS service guarantee does not apply for service delays caused by measures that are beyond UPS’s control.

Summary (Last Updated: 11/19/2019; 05:46) Service Delays in Korea Due to Labor Action

Pick-up services in Korea have resumed, following labor action that took place over November 14 and 15, 2019. Service delays are expected for shipments to and from Korea until normal service resumes.

UPS is committed to our service to you, and will do everything that we can to resume normal service and minimize the impact to your shipments.

Please continue to visit ups.com for the latest service updates or track your package to get the latest status.

For more information, please contact your local account executive or customer service representatives.