Customer Relationship Management (CRM)

UPS Ready customer relationship management (CRM) providers help companies manage the interactions with current and potential customers.  These solutions, with UPS integrated, aim to help you acquire, grow, and retain customers while improving satisfaction. 

Zenkraft is an award-winning technology company that builds 100% native Salesforce shipping, tracking and returns applications.

• Service Cloud - Zenkraft enables "Where is my order?" tracking status and the ability for agents to email UPS return labels to customers.
• B2B and B2C Commerce - Estimated delivery dates and shipping costs in checkout, shipment tracking notifications and self-service returns.
• Salesforce Order Management - Book and track UPS shipments directly from Fulfillment Orders. Real-time shipment tracking with branded shipping notifications.

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