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Will UPS deliver my shipment to another address?

Yes. If you have received a UPS InfoNotice® after a delivery attempt was made, you can request that UPS deliver your shipment to another address. Choose from either of these two methods to request a delivery address change:

  • Write the alternate address on the "Comments Line" on the front of the UPS InfoNotice, then place the notice back in the same location where the driver originally left it. This alternate address must be in close proximity to your address, such as a neighbour's address.
  • You may also change your delivery address on ups.com. Select the Tracking tab and enter your 12-digit InfoNotice number (found above the barcode) in the Tracking or InfoNotice numbers field, and select the Track button. On the Tracking Summary page, select the Change Delivery button. Select the Deliver to Another Address option, and fill in the required details to have your shipment delivered to an alternate address.