Global Shipping and Logistics Services

News & Information

  • Peak / Demand Surcharge Update

    Updated Peak / Demand Surcharge information is now available for review, including revised Peak / Demand Surcharge rates that will take effect beginning 30 January 2022 and remain until further notice.

    Read more about the Peak / Demand SurchargeOpen the link in a new window
  • 2022 Rates and Services

    UPS new published rates will take effect from 26 December 2021. More information can be found in the preview of the updated UPS Rate and Service Guide, which is now available for download.

    Read more about rates update
  • One of UPS’s Lowest Rate Changes Ever

    On 26 December, one of the most competitive rate changes ever delivered by UPS will go into effect. Find out more about how UPS will continue to support your 2022 planning & growth strategies by downloading the new rate guide when available this coming quarter.

    Learn more about the upcoming rate change here
  • Service Enhancements in China Mainland

    Effective 1 September 2021, UPS has optimised our network coverage in China Mainland. Local customers in 12 areas: Sichuan, Guizhou, Tibet, Inner Mongolia, Gansu, Xinjiang, Qinghai, Ningxia, Shaanxi, Henan, Shanxi and Hebei will be able to enjoy UPS’s high quality service.

    Find out more about transit times for shipments between specific origins and destinations
  • Mandatory Tax ID Requirement for All Indonesia Importers and Exporters

    With effect from 1 August 2021, under the Indonesian Finance Ministry Regulation No. 158/PMK.04/2017 and Customs & Excise Directorate General Regulation No. PER 11/BC/2020, it will be mandatory for all Indonesia importers and exporters to declare their Tax ID numbers (NPWP) for every import and export shipment.

    For exports and imports under registered businesses, please ensure that your company Tax ID number (NPWP) is stated clearly on your commercial invoices.

    For exports and imports by individuals, please ensure that your personal Tax ID number (NPWP), Citizen ID Number (NIK KTP) or Passport number is stated clearly on your commercial invoices.

    This is a mandatory regulatory requirement and failure to comply may result in delays to your shipments with us. 

    UPS would like to proactively collect your Tax ID and other identifiers to match your Tax ID to your UPS account or shipment, to mitigate any potential service delays as we transition to comply with this regulatory change. Please provide your information to us here (redirects to our US-based vendor, Qualtrics).

    Please note that we will collect and use your information solely to comply with these regulatory requirements. For more on how we handle your personal information, please refer to our Privacy Notice.

    Read more about the Tax ID Requirements - only in Bahasa Indonesia
  • UPS Adds New Flights to Connect Japan with Key Asia Pacific and European Markets Faster

    Effective 19 July 2021, UPS has added more weekly flights into Kansai International Airport in Osaka, Japan to reduce transit time to and from key Asia Pacific, European, Indian Subcontinents, Middle Eastern and African markets by one day.

    Along with faster delivery for time-sensitive shipments, UPS is also extending pickup cut-off times to end of business day and providing earlier deliveries as early as 12pm for businesses in selected cities in West and Central Japan. Businesses can now enjoy greater flexibility to meet extended production windows while responding quicker to customers’ needs. 

    Find out more about transit times for shipments between specific origins and destinations
  • UPS Hong Kong SAR Introduces More Payment Options for Cash-on-Delivery (COD) and Cash-on-Pickup (COP) Packages

    Beginning 1 July 2021, UPS customers in Hong Kong SAR can simply use their mobile devices to make on-the-spot payments seamlessly for COD and COP packages. Simply scan the QR code on your package upon delivery to make secure payments quickly and conveniently. Payment options include Faster Payment System (FPS), Alipay* and Octopus.

    *Eligible for COD packages only

    Read more about UPS’s payment options here
  • Operational Adjustments for Deliveries to the U.S. – 22 June to 25 June 2021

    UPS is making an operational adjustment for shipments scheduled for delivery in the U.S. on 22 June 2021 through 25 June 2021. On these days, we will extend delivery commitment times for UPS Next Day Air® Early, UPS Next Day Air®, UPS Worldwide Express Plus®, and UPS Worldwide Express® packages delivered in the U.S. by 90 minutes.

    Find out the latest information status about your shipment
  • Updates to UPS Rates and Services Guide effective 11 July 2021

    An updated version of the UPS Rates and Service Guide will be available on 11 July 2021. Please refer to the following link to download a copy of the latest UPS Rates and Services Guide at time of use for more information.

    Download the latest UPS Rates and Services Guide
  • Export Declaration Requirement for Non-Document Shipments from the Philippines

    Pursuant to Section Four of the Customs Administration Order by the Philippines Bureau of Customs, an Export Declaration (ED) is required for all non-document shipments being exported from the Philippines regardless of value. As such, effective immediately, UPS will require 3 copies of the following documents for export shipments from shippers located in both the Philippine Economic Zone Authority (PEZA) and non-PEZA locations: Invoice, packaging list, and ED. This requirement will also apply to packages that are being returned to their origin with prepaid Return Service Labels. Shippers can process and submit ED for relevant shipments online via Customs E2M or physically via Manual Export Declaration. Kindly ensure that these documents are ready at time of shipment pick up. Alternatively, shippers can also notify our UPS Customer Service when making a pick up request to engage UPS to process the ED on their behalf for a fee. Should UPS be engaged, our service provider will provide a manual form to be filled up during shipment pick up.

    Read more on the Customs Administration Order
  • UPS Introduces More Payment Options for Cash-on-Delivery Packages

    Beginning 6 April 2021, consignees receiving UPS cash-on-delivery packages in Asia Pacific can simply use their mobile devices to make on-the-spot payments to receive their packages seamlessly. By simply scanning a QR code on the UPS invoice upon delivery, consignees can make secure payments quickly and conveniently. Consignees can choose from more payment options including Faster Payment System and Alipay in Hong Kong SAR, PayNow in Singapore, PromptPay in Thailand including credit card payment in Macau SAR, Indonesia, Malaysia, the Philippines and Vietnam.


    Read more about UPS’s payment options here
  • UPS Services Remains Unchanged in Light of Revised Security Policy by Civil Aviation Department, Government of Hong Kong SAR

    Effective 1 March 2021, the Civil Aviation Department (CAD), Government of Hong Kong SAR have revised the Security Policy in view of the International Civil Aviation Organization (ICAO) requirements. Under this revised policy, consignors will either have to be approved by the CAD, or have their cargo subject to 100% security screening prior to being loaded on to a commercial aircraft.

    As UPS is recognized as a Regulated Agent (RA) under the Regulated Agent Security Program by CAD, please be assured that your shipments and transit time will not be impacted by this revised policy in place.

    Read more about the revised security policy
  • Updates to the UPS Vape Policy

    Effective 5 April 2021, UPS will prohibit the shipment of Vape Products throughout the U.S. network. UPS is prohibiting the shipment of Vaping Products throughout its U.S. network (including import and export). For the purpose of this prohibition, Vaping Products includes any and all noncombustible liquid or gel, regardless of the presence of nicotine, capable of being used with or for the consumption of nicotine. All related vape devices, products and accessories are included in this prohibition.

    Read more about the updated policy
  • UPS Enhances UPS Worldwide Express® Service in Hong Kong SAR for Shipments from U.S. and Europe

    Effective 22 February 2021, shipments originating from U.S. and Europe into Hong Kong SAR on UPS Worldwide Express® service will be available in 197 locations across Hong Kong Island, Outlying Islands, Kowloon and New Territories.

    This service enhancement will allow you quicker access to the market with wider service coverage to capture more business opportunities, as well as additional time to organize and redistribute goods to your customers with up to 2 hours earlier delivery time improvement in selected locations.

    Find out more about transit times for shipments between specific origins and destinations
  • UPS Brokerage Customer Alert: WRO for Cotton and Tomato Products

    U.S. Customs and Border Protection (CBP) issued a Withhold Release Order (WRO) for imports into the United States of cotton and tomato products produced in the Xinjiang Uyghur Autonomous Region (“XUAR”) of China based on information that indicates situations of forced labor. 

    Read more on the Withhold Release Order
  • CCIC mandatory for B2C import shipments to South Korea

    Effective 1 December 2020, the Korea Customs Service announced that only consignees’ Customs Clearance Indigenous Code (CCIC) is allowed for B2C import shipments to South Korea for de-minimis clearance. The submission of consignees’ date of birth will not be accepted. Consignees who are foreign nationals may use their passport number including country code or alien registration number to substitute for CCIC.

    Read More About the mandatory submission of CCIC
  • 2021 Rates and Services

    UPS new published rates will take effect from 27 December 2020. More information can be found in the preview of the updated UPS Rate and Service Guide, which is now available for download.
    Read more about rates update
  • Requirements on Marking of Goods Produced in Hong Kong SAR and Exported to the U.S.

    Effective 9 November 2020, goods produced in Hong Kong SAR and exported to the U.S. should no longer be marked to indicate ‘Hong Kong’ as origin on the packaging, but must be marked to indicate ‘China’ as origin. In the Commercial Invoice, shippers should still indicate ‘Hong Kong’ as the Country of Origin, as goods exported from Hong Kong SAR are still subject to Hong Kong’s duties.

    It is essential for shippers to comply with the new labeling requirements to prevent potential penalties and/or delays in customs clearance.

    Read more about the labeling requirements for goods exported to the U.S. from Hong Kong SAR
  • UPS Enhances China-Europe LCL Rail Service

    UPS now offers an added option to its standard Less-Than-Container-Load (LCL) service for China-to-Europe rail shipments. This dedicated freight consolidation service is available in more than 30 cities in China and 10 countries in Europe, serving as a reliable and cost-effective solution that can help you optimize your supply chain.

    Read More about the Dedicated LCL Freight Consolidation Service
  • Deliver to Another Address with UPS My Choice

    UPS My Choice now allows consignees to redirect international packages to another address within the package’s destination city. This new feature gives consignees greater control over when and where to receive their packages, and prevents missed deliveries.

    Note: Delivery to Another Address is an existing feature in Hong Kong.

    Learn more about UPS My Choice
  • Deficit Weight Billing

    Deficit Weight Billing allows customers to enjoy lower price benefits for their shipments. To learn more about how Deficit Weight Billing works, please refer to

    Read More about Deficit Weight Billing
  • UPS Service Guarantee Suspended

    Effective 26 March 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. 

    Learn more.
  • Revision to Fuel Surcharge Index

    Effective 2 March 2020, UPS will increase the fuel surcharge index by 1% for all fuel prices to align more closely with costs, enabling UPS to maintain high standards of service for our customers. The fuel surcharge index will be updated on the Fuel Surcharge page starting 2 March 2020.

    Read More about Fuel Surcharge
  • Lower De Minimis Exemption Limit and Tariff Rationalization on Inbound Shipments to Indonesia

    In accordance with Indonesia’s Ministry of Finance Regulation No. 199/PMK.010/2019, with effect from 30 January 2020, the de minimis exemption limit for inbound shipments to Indonesia will decrease from USD 75 to USD 3 per shipment. 

    Read More about the New Regulations
  • New Two-Step Process for China Customs Clearance

    The General Administration of Customs of the People’s Republic of China (GACC) has launched an initiative to streamline the integrated customs clearance process by implementing a two-step customs declaration process for all formal-entry (include Entry Category “D”) shipments to Mainland China.

    Read More About the New Two-Step Process
  • Update to IATA Regulations in 2020

    Effective 1 January 2020, all manufacturers and distributors of cells, batteries and equipment powered by cells and batteries manufactured after 30 June 2003 are required to make available a test summary as specified in the UN Manual of Tests and Criteria.

    Read More about Updated IATA Regulations
  • Changes in Customs Declaration Process in Vietnam

    The General Department of Vietnam Customs has revised the customs declaration process. Effective 15 October 2019, the new process requires a VAT tax code for customs declaration of both low value and high value shipments. A detailed declaration (or invoice line declaration) will also be required for low value shipments..

    Read More About the Revised Customs Declaration Process for Vietnam
  • GST on Imported Low-Value Goods to New Zealand and Changes to Import Documentation

    The New Zealand Government has enacted the Goods and Services Tax (GST) legislation, requiring certain businesses outside of New Zealand to apply a 15% GST on their sales of low-value goods imported to consumers in New Zealand starting from 1 December 2019. Further, from 1 December 2019, changes will be made in respect of import documentation. 

    Read More About the New Zealand's GST Legislation
  • Check here for the latest Brexit Updates

    As negotiations on the UK's withdrawal from the EU continue, UPS is working with all levels of government and business to keep abreast of changes.

    Read more about the latest Brexit updates
  • Faster Delivery for Express Shipments from Europe and Asia Pacific to Shanghai, China Mainland

    Shipments from Europe and Asia Pacific will now be delivered one business day earlier to major areas in Shanghai, China Mainland.

    Read More
  • Faster Delivery for Global Express Shipments to Kanagawa, Japan

    Global shipments to the city of Sagamihara Chuo-ku in Kanagawa Prefecture will now be delivered one business day earlier.

    Read More
  • Air Cargo Advance Screening Programme for Global Shipments to U.S.

    The Air Cargo Advance Screening (ACAS) programme comes into effect on 12 June 2019, requiring all air carriers to submit air cargo information in advance of all shipments to the U.S.

    Read More
  • Revised Regulation for Tobacco Goods Entering Australian Market

    In November 2018, the Australian Government revised Section 69 of the Customs Act 1901, requiring all importers to comply with certain requirements when importing goods containing tobacco into Australia for personal or business purposes. These revisions will be coming into force on 1 July 2019.

    Read More
  • CCIC Required for B2C Shipments to South Korea

    Beginning 3 June 2019, a Customs Clearance Indigenous Code (CCIC) will be required for all B2C informal entry shipments to South Korea.

    Read More
  • Import and Export Service Enhancements in Four Cities in Japan

    Businesses in the Japanese cities of Chiryu, Obu, Kunitachi and Fuchu now enjoy better connectivity to the global marketplace.

    Read More
  • Implementation of Regulation for Abandoned Goods in Philippines

    The Philippines Bureau of Customs has implemented the Customs Modernization and Tariff Act in January 2019, adjusting the notice period from 30 days to 7 days to declare unclaimed goods as abandoned.

    Read More
  • Faster Delivery for Shipments from Eastern China Mainland to Japan

    Transit time for shipments using UPS Worldwide Expedited service from Eastern China Mainland to Japan reduced by one business day. 

    Read More
  • UPS Enhances Services in 1,285 Postal Areas in South Korea

    Beginning 1 April 2019, UPS has enhanced its service in 1,285 new postal areas in Seoul and Gyeonggi, South Korea to better serve businesses of all sizes and industries in the region.

    Read More
  • Revisions to Fuel Surcharge Index and Additional Charges

    Effective 6 May 2019, UPS has revised the Fuel Surcharge Index and dimensions of the Large Package Surcharge and Over Maximum Limits additional charges.

    Read More
  • Faster Delivery for Global Express Shipments to Saitama, Japan

    Global inbound shipment to Misato, Yashio, and Koshigaya in Saitama Prefecture, Japan will now be delivered one day earlier.

    Read More
  • UPS Expands Express Delivery Service to over 51,000 New Locations across Singapore

    UPS has expanded Worldwide Express®service with guaranteed delivery by 12pm and/or 2pm for 51,034 new postal areas across Singapore.

    Read More
  • CPTPP Enters Into Force for First 6 Countries

    On 30 December 2018, the Comprehensive & Progressive Agreement for Trans-Pacifi­c Partnership (CPTPP) entered into force for six member countries – Australia, Canada, Japan, Mexico, New Zealand, and Singapore.

    Read More
  • Sales and Services Tax (SST) in Malaysia

    The Sales and Services Tax (SST) has been implemented in Malaysia, replacing the existing Goods and Services Tax (GST).

    Read More
  • Lower De Minimis Exemption Limit on Inbound Shipments to Indonesia

    The de minimis exemption limit on inbound shipments into Indonesia has decreased from 100 USD to 75 USD per shipment per consignee per day.

    Read More
  • Customs Requirements for China Mainland Imports and Exports

    The General Administration of Customs of the China Mainland (GACC) has implemented and reinforced regulations for formal and informal entry shipments to and from China Mainland.

    Read More