• Service impacts related to Coronavirus … More
  • UPS Expedited and Worldwide Express Freight shipments from Europe to the U.S. experiencing delays… More
Skip to Main Content

UPS My Choice® for Ecommerce

Help busy consumers to get the clear information and flexible delivery options they expect.

UPS My Choice for B2C RetailersSatisfy customer expectations for up-to-date order status with help from UPS My Choice. Encourage your customers to sign up for our service, and we'll send them automatic delivery notifications either by text, phone or e-mail - the choice is theirs.

We let your customers know when packages are shipped and update them the day before as well as the day of delivery. If the estimated dates don't fit customers' schedules, they have options:*

  • Reschedule delivery for another day
  • Hold for collection from a UPS Access Point™ location
  • Re-route to another address
  • Authorise a driver release, where available

These notifications mean fewer calls to your customer service reps, and the delivery flexibility means more completed shipments - and fewer packages returned to sender. That can make a big impact on your bottom line, all with little cost or effort from you.

Check out All the Features We Offer Your Customers

*Fees and additional transportation charges may apply. Certain delivery options may not be available due to the nature of the shipment or at the shipper's request.

Benefit from an added layer of anti-fraud security.

After someone registers for UPS My Choice, we post a confirmation letter to the new member's address. Customers can then confirm their membership or cancel it if someone else has tried registering on their behalf.

And since all requests to change delivery locations are made through our secure technology, you can feel confident that the right person is getting your shipment.

Talk with one of our reps about adding UPS My Choice to

  • Order summary and confirmation pages
  • Order confirmation e-mails
  • Collateral included with customers' purchases

Recommended Services

Stay informed. Sign up for our emails.
Subscribe to UPS emails.

Email Examples

Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.

News and Insights to help you ship smarter

Service Updates to alert you to severe weather and events impacting operations

Promotions and Offers to help you get the most for your money

Product News to keep you up-to-date on new services, tools and features