Satisfy customer expectations for up-to-date order status with help from UPS My Choice. Encourage your customers to sign up for our service, and we'll send them automatic delivery notifications either by text, phone or e-mail - the choice is theirs.
We let your customers know when packages are shipped and update them the day before as well as the day of delivery. If the estimated dates don't fit customers' schedules, they have options:*
These notifications mean fewer calls to your customer service reps, and the delivery flexibility means more completed shipments - and fewer packages returned to sender. That can make a big impact on your bottom line, all with little cost or effort from you.
*Fees and additional transportation charges may apply. Certain delivery options may not be available due to the nature of the shipment or at the shipper's request.
After someone registers for UPS My Choice, we post a confirmation letter to the new member's address. Customers can then confirm their membership or cancel it if someone else has tried registering on their behalf.
And since all requests to change delivery locations are made through our secure technology, you can feel confident that the right person is getting your shipment.