• Service Alert due to Situation in Ukraine...More
Skip To Main Content
UPS Supply Chain Solutions®

Sealed Air Customer Story

Warehouse consolidation helps scrubber manufacturer clean up post-sales service.

Sealed Air, headquartered in Charlotte, NC, is a global leader in the manufacturing of equipment for food safety, facility hygiene and packaging. With more than 24,000 employees, they serve customers in 175 countries. Whether it’s protecting products, preserving food, providing healthcare solutions or making the world safer and cleaner, Sealed Air is committed to protecting everything that’s important to consumers. But when sales of its TASKI® floor cleaning machines took off in Europe, they needed a faster, more responsive solution for after-sales service.

Shipping distribution center
"With UPS’s combined offering of warehousing, shipping services and network of UPS Access Point locations, we are able to operate more efficiently and can provide a better and more consistent service to our customers."

Werner Jansen, Director of Planning and Logistics, Sealed Air Europe

The Challenge

Sealed Air managed its own supply chain through 19 warehouses strategically located across Europe. The network not only got new products to customers, it supported more than 500 after-sales-support field technicians. Replacement parts were sent directly to a customer site or picked up by technicians from one of the warehouses. Receiving parts at a customer site was often difficult, but collecting them from a warehouse meant excessive road time for the tech. It also required high inventory levels to stock 19 warehouses.

The Solution

UPS provided warehousing, inventory management and order fulfilment services, consolidating 19 warehouses into one centralized distribution center in Germany. To expedite replacement parts to field techs, the solution combined UPS Express® shipping services with the UPS Access Point® network. The network features more than 15,000 locations—often located at news agents, petrol stations or small businesses—across nine European countries. Technicians could conveniently receive parts from a point near their home or customer. With different shipping speed options, techs could order a part up to 1 pm and have it in hand the next morning as early as 9 am. Sealed Air could view a complete shipping manifest for all processed shipments and track the status of individual parcels at any point in time, with proactive email notification of any incident or delay.

The Results

Consolidating warehouses saved Sealed Air substantially on infrastructure and operating costs, and significantly reduced spare parts inventory. Outsourcing operations to UPS also meant they only paid for the capacity they needed at any given time. Emergency repair response time was also dramatically improved. Replacement parts retrieval times were cut by an average of 30 minutes per service and techs spent less time driving to warehouses, which allowed for more weekly service trips.

Learn More

Recommended Stories

Your success is our success. See how we've helped lots of companies—just like yours—navigate complex logistics challenges and optimize their supply chains.
  • Happy woman shopping on couch
    Retail/Consumer Goods


    How a completely overhauled returns process helped Overstock.com keep thousands of happy customers coming back for more.

Box Icon

Get Started with an Air or Ocean Quote

On our UPS® Forwarding Hub, get and compare quotes, book shipments, and track them end-to-end on one modern, easy-to-navigate dashboard. Get a quote to start booking today.

Get a Quote Open the link in a new window UPS<sup><sup>®</sup></sup> Forwarding Hub Application on mobile devices
Mail Icon

Insight in Your Inbox

Never miss out on the latest industry news, expert insights, and promotions. We'll send you what you need to know to keep your freight moving.

Sign Me Up Open the link in a new window UPS Global Freight Forwarding promotional email on tablet
Smiling woman

Ask an Expert

Questions? We’ll connect you to people with answers. Tell us about you, and choose a topic to get started.

Need assistance with small package questions? Click Here.

Please correct the following errors:

    Are you sure that you want to cancel? You will lose your all information.