Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert2/3
Summary (Last Updated: 05/27/2021; 12:31) Service Guarantee Update
Service Guarantee Update
Effective March 26, 2020, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Effective May 10, 2021, the UPS Service Guarantee will be reinstated for International Domestic services (Express Plus, Express, Express Midday and Express Saver) and Transborder Express services (Express, Express Plus y Express Saver) for select countries outside of the U.S.
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.
Summary (Last Updated: 05/20/2021; 05:53) UPS Services to and from India
UPS Services to and from India
Due to the Coronavirus pandemic, some UPS shipments to and from India may experience a delay.
UPS will continue to provide export and import services, including pickup and delivery.
Summary (Last Updated: 04/09/2021; 17:28) UPS continues to deliver worldwide, except where there are limitations imposed by local authorities.
The safety of our employees, costumers and the communities we proudly serve are our priority.
Due to the unprecedented nature of COVID´s current situation, the waiting time of our Customs Service may be longer than usual.
We are doing everything we can to fulfill our commitment of service. To check the status of your shipments, use the shipment tracking on www.ups.com
Postal parts dropped in lag
Given the Procedure for The Management and Final Disposal of Postal Shipments in a lag situation delivered by ENACOM, all postal consignments which by their external signs allow to assume that they contain perishable or easy-to-decomposition elements, as much as those that have leaks or are in inconvenient conditions for storage, will be subject to the Lag Procedure immediately.
Those postal pieces, in possible state of lag, will be within a period of two (2) months. The next date of opening of postal parts dropped in lag will be July 1, 2021.
If during this period the sender or consignee does not submit a request for recovery of the postal part, it will be declared in a state of lag and will proceed in accordance with the provisions of ENACOM.
To see if your guide is on the list of falling postal parts in lag, please contact us.
The safety of our employees, our customers and the communities we serve with pride is a priority. We will continue to closely follow the situation and take the necessary measures to ensure a minimal impact on the service.
Visit ups.com for up-to-date information about impacts on our services and to track your shipment.