Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 09/21/2021; 17:06) Impacts on communication due to local failure in telephone lines
At UPS, we care about maintaining direct communication with our customers.
Therefore, derived from the local failure presented in telephone lines, we put at your disposal the following email: custsvcaren@ups.com and/or the telephone number 0-800-222-2UPS (877) where you can contact us and we will gladly assist you.
Summary (Last Updated: 07/05/2021; 18:55) Service Impacts Related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Postal parts dropped in lag
Given the Procedure for The Management and Final Disposal of Postal Shipments in a lag situation delivered by ENACOM, all postal consignments which by their external signs allow to assume that they contain perishable or easy-to-decomposition elements, as much as those that have leaks or are in inconvenient conditions for storage, will be subject to the Lag Procedure immediately.
Those postal pieces, in possible state of lag, will be within a period of two (2) months. The next date of opening of postal parts dropped in lag will be July 1, 2021.
If during this period the sender or consignee does not submit a request for recovery of the postal part, it will be declared in a state of lag and will proceed in accordance with the provisions of ENACOM.
To see if your guide is on the list of falling postal parts in lag, please contact us.
The safety of our employees, our customers and the communities we serve with pride is a priority. We will continue to closely follow the situation and take the necessary measures to ensure a minimal impact on the service.
Visit ups.com for up-to-date information about impacts on our services and to track your shipment.
Summary (Last Updated: 07/02/2021; 16:50) Service Guarantee Update
Suspension of Service Guarantee
Currently, the Service Guarantee has been reinstated for select air and international services but is otherwise suspended. For details on the suspension and where the Service Guarantee remains availabe, click here.
Summary (Last Updated: 07/01/2021; 17:08) Changes to EU VAT Rules Effective July 1, 2021
Find out what is changing on July 1st 2021 and how it may impact your business when exporting to customers in the EU.