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Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.

Service Alerts alert2/1

Summary (Last Updated: 04/09/2021; 17:28) UPS continues to deliver worldwide, except where there are limitations imposed by local authorities.

The safety of our employees, costumers and the communities we proudly serve are our priority.

Due to the unprecedented nature of COVID´s current situation, the waiting time of our Customs Service may be longer than usual.

We are doing everything we can to fulfill our commitment of service. To check the status of your shipments, use the shipment tracking on www.ups.com  

Postal parts dropped in lag

Given the Procedure for The Management and Final Disposal of Postal Shipments in a lag situation delivered by ENACOM, all postal consignments which by their external signs allow to assume that they contain perishable or easy-to-decomposition elements, as much as those that have leaks or are in inconvenient conditions for storage, will be subject to the Lag Procedure immediately.

Those postal pieces, in possible state of lag, will be within a period of two (2) months. The next date of opening of postal parts dropped in lag will be July 1, 2021.

If during this period the sender or consignee does not submit a request for recovery of the postal part, it will be declared in a state of lag and will proceed in accordance with the provisions of ENACOM.

To see if your guide is on the list of falling postal parts in lag, please contact us.

The safety of our employees, our customers and the communities we serve with pride is a priority. We will continue to closely follow the situation and take the necessary measures to ensure a minimal impact on the service.

Visit ups.com for up-to-date information about impacts on our services and to track your shipment.