Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Service Alerts alert1/3
Summary (Last Updated: 08/16/2022; 08:50) Service Alert due to Situation in Ukraine
Service Alert due to Situation in Ukraine
UPS has suspended substantially all operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on ups.com.
Summary (Last Updated: 06/16/2022; 15:34) System failure
Dear customer, we are experiencing problems in our system. If at the time of processing a shipment at UPS.com the required service does not appear, please contact our customer service center 0-800-222-2UPS (877) to assist you. Thank you and apologies for any inconvenience caused.
Summary (Last Updated: 07/05/2021; 18:55) Service Impacts Related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Postal parts dropped in lag
Given the Procedure for The Management and Final Disposal of Postal Shipments in a lag situation delivered by ENACOM, all postal consignments which by their external signs allow to assume that they contain perishable or easy-to-decomposition elements, as much as those that have leaks or are in inconvenient conditions for storage, will be subject to the Lag Procedure immediately.
Those postal pieces, in possible state of lag, will be within a period of two (2) months. The next date of opening of postal parts dropped in lag will be July 1, 2021.
If during this period the sender or consignee does not submit a request for recovery of the postal part, it will be declared in a state of lag and will proceed in accordance with the provisions of ENACOM.
To see if your guide is on the list of falling postal parts in lag, please contact us.
The safety of our employees, our customers and the communities we serve with pride is a priority. We will continue to closely follow the situation and take the necessary measures to ensure a minimal impact on the service.
Visit ups.com for up-to-date information about impacts on our services and to track your shipment.