Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/1
Summary (Last Updated: 05/06/2020; 16:35) UPS is Open for Business – Service impacts related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
- Suspension of Service Guarantee – Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
Undeliverable shipments
In accordance with the procedure for the management of undeliverable postal shipments issued by ENACOM: all postal shipments that appear to contain perishables, in that they present signs of exterior damage such as leaks, or conditions that would prevent proper storage, will be subject to the Undeliverable Shipments procedure effective immediately.
Those postal shipments, in an undeliverable stage, will be on hold for a period of (2) months.
If, during this period, the shipper or the consignee does not present a request for the recovery of the postal shipment, the shipment will be declared abandoned and further procedures will apply as specified by ENACOM.
To find out if your shipment is on the list of undeliverable shipments, please contact us.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.