How to Return a Parcel
You can return a parcel in a few easy steps. We’ll walk you through the process.
Don’t Have a Return Label? No Problem.
If your shipper didn’t include a label, you’ll need to create one.
- It’s easy to create a shipping label online. We’ll guide you through every step of the process.
Prepare Your Parcel
Pack up your return in a sturdy and undamaged box.
- If you’re recycling a box, remove all old labels and barcodes.
- Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.
- Wrap items separately with tags, packaging materials and cushioning.
- Keep in mind, there are additional rules for special-care and prohibited items.
- You’ll need to know the dimensions and weight of your box.
Help! I don’t know how to weigh my parcel.
Simple solution:
- Weigh yourself while holding the parcel, and then weigh yourself alone. Subtract one from the other.