Air Cargo
Service GuideContactsCustomer ServiceAbout UPSSite Guide
TrackingAirportsWaybill Instructions
About UPS
Pressroom & Latest News
clear2002 News Release
clear2001 News Release
clear2000 News Release
clear1999 News Release
clear1998 News Release
UPS Privacy Policy
UPS Privacy Policy
  Protection of Customer Information
  Shipment Information
  Links To Other Sites
  Security And Integrity Of Information
  Retention Of Customer Information
  Customers Are Responsible For Protecting Information And Systems On Their Premises
  Contacting UPS


We understand the importance of privacy to our customers and visitors to our Web site. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide UPS services to the customer.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide UPS services to our customers.

Some of the information collected by UPS is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.

Top of Page


Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the UPS Terms and Conditions. The UPS Terms and Conditions are available at in the Service Guide section and at local UPS offices.

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

Top of Page


UPS provides links to external sites as a convenience to the user. The inclusion of any link does not imply UPS endorsement of the external site company, its web site, or the products and services it promotes and sells. UPS is not responsible for the privacy practices or the content of such Web sites.

Top of Page


We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

UPS Internet sites are currently located in the United States. UPS Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Top of Page


We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

Top of Page


Some information about UPS customers and their packages is stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by UPS, we provide tools to facilitate customer efforts to safeguard their information. Examples of these systems are UPS OnLineTM Professional, UPS OnLineTM Office, UPS OnLineTM Envoy and UPS OnLineTM WorldShip.

Top of Page


The following, indented paragraphs describe our commitment to the protection of personal information as it applies to the UPS Web site at

  What Information We Collect And How We Will Use It
Users can visit most areas of UPS Web sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. In the future, we may ask users to provide some personal information on the site.
    IP Addresses
The site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.

Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the Web easier by saving status and preferences about a web site. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

We don't currently use cookies on the site.

Top of Page


Your continued use of this site signifies your assent to the UPS Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

Top of Page


If you have questions about this privacy statement, the practices of this site, or your experience on any of our UPS Web sites, you can contact:

United Parcel Service
55 Glenlake Pkwy
Atlanta, GA 30328

or at

Comments, suggestions or materials sent or transmitted to UPS shall be deemed to be non-confidential. UPS shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.

Revised July 27, 1999

Top of Page

  Home | Service Guide | Contacts | Customer Service
About UPS | Site Guide | Tracking | Airports | Waybill Instructions
UPS Global | UPS Corporate
Copyright © 1994-2004 United Parcel Service of America, Inc.
All Rights Reserved.
Conditions of Contract