Help Center

Using the tracking number automatically assigned to your shipment, visit your country or territory's UPS homepage and enter the number in the track window. You can enter multiple track numbers if needed. You'll be able to see the shipping date, the current location of the package, the estimated arrival date, and verify the arrival of your shipment. If you're using Quantum View Manage®, WorldShip®, UPS CampusShip® or UPS My Choice®, you can set preferences to receive email or text notifications.

You can help make sure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

• Use a rigid box with flaps intact.
• Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.
• Wrap all items separately.
• Use adequate cushioning material.
• Use strong tape designed for shipping.
• Do not use string or paper over-wrap.
• Use a single address label that has clear, complete delivery and return information.
• Place a duplicate address label inside the package.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while. 

The driver will try to leave your package out of plain sight for safety, so start by doing a little investigative work. Check all exterior doors and anyplace where the package could be placed. If you are still unable to locate the missing package, contact the sender to start a package investigation.

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.