Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert3/2
Summary (Last Updated: 05/04/2021; 12:15) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Money Back Guarantee
Effective 26 March 2020 and until further notice, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of 24 March 2020.
Effective 5 April 2021 the UPS Service Guarantee will be reinstated only for UPS Worldwide Express services (UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight).
Summary (Last Updated: 22/02/2021; 6:58) Temporary Service Adjustments Due To COVID-19
Temporary Service Adjustments Due To COVID-19
Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.
UPS continues to operate a regular service, however, there may be potential delays in services due to network constraints.
For our customer’s safety, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.
Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
ISMEA Service Updates
India:
UPS services continue to operate for both pickup and delivery in postal codes across cities in India in line with local restrictions. However, due to limited intra-country line haul options, slight delays can be expected. Please expect longer transit times for exports from India to Asia and the Middle East, and imports into India from the US/EU due to network restrictions.
Rest of ISMEA:
UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with slight delays due to network constraints.
Asia Pacific Service Updates
UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.
Europe Service Updates
UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.
Thank you for your continued trust in UPS.