Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 03/27/2020; 12:03) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Money Back Guarantee
Effective March 26,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.
Summary (Last Updated: 03/27/2020; 06:36) Temporary service adjustments due to COVID-19
Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.
Limitations do not apply to the movement of goods and UPS continues to operate a regular service, however, there may be potential delays in services to affected countries. Despite current challenges, we continue to serve our customers as best as we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.
Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcel will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:
C5 – Emergency
DH – NO UPS CTRL
Within the areas where deliveries are possible, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.
Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
In order to contain the spread of COVID-19, the Indian Government has announced a nation-wide lockdown for 21 days from March 25th to restrict people movement. Restrictions have been placed on public transport facilities such as flights, trains, buses as well as shops, establishments and offices.
UPS continues to operate its daily flight to and from Indira Gandhi International Airport (IGIA), Delhi as usual. However, interstate border crossings are currently restricted resulting in temporary disruptions in our pick-up and delivery service. Customers can bring their packages to our Gateway at IGIA, Delhi to export their goods through our air network. Clearances for shipments will be as per Government advisory.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.
UPS has an extensive global network that allows for contingency plans to be put in place. We will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.
We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.
Thank you for your continued trust in UPS.