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David Barnes
Chief Information and Global Business Services Officer
 
David Barnes  

"Business drives technology at UPS. The tight integration of technology with business strategy results in service reliability, visibility and accessibility unsurpassed in the industry. But most important, when fully integrated with our business processes, technology helps UPS treat each customer as if that customer is our only customer."

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Dave Barnes is chief information (CIO), and global business service officer for UPS. In this role, he is responsible for all aspects of UPS technology used to serve more than 220 countries and territories around the world.

This technology includes a wide range of innovative solutions such as the Delivery Information Acquisition Device (DIAD) carried by UPS drivers, advanced package flow technologies, UPS My Choice mobile solutions, and telematics programs that provide real time updates on UPS vehicles. Under his leadership, UPS has invested more than $1 billion each year in technology and is widely recognized as one of the world's most innovative providers of logistics.  In addition he is responsible for Global Business Services which includes shared services support for HR, Accounting, Procurement, and Customer contact centers.

Dave also chairs the UPS Information Technology Governance Committee, which is responsible for the direction of UPS technology investments, ensuring they stay aligned with the company's business vision and strategy.

Prior to being named CIO, Barnes was UPS's vice president, Application Portfolios. He oversaw global technology solution development for customer technology, sales and marketing, package delivery operations, and multi-modal transportation.

Dave has a long track record of customer focus since joining the company in 1977 as a part-time package loader in St. Louis, Mo. Throughout his career at UPS, Dave has held various assignments of increasing responsibility in operations, industrial engineering, finance, and information technology.  He held key positions during UPS's global expansion efforts in the late 1980s and early 1990s, combining his financial expertise and knowledge of the transportation industry and daily business operations with a firm grasp of technology. 

He has also served on numerous technology company advisory boards and non-profit boards including two terms as a member of the National United Way Board of Trustees. He currently serves on the Board of Directors of Ingram Micro, Inc.

Barnes earned his bachelor's degree in business administration at the University of Missouri.

 
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