UPS Europe Business Monitor

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EUROPEAN PERSPECTIVE

In which western European countries are companies most customer/employee focused?


	B	D	E	F	I	NL	UK
COUNTRIES MENTIONED %
CUSTOMER FOCUSED
Germany	39	-	46	49	45	40	43
UK	31	43	34	46	40	43	-
Netherlands	44	35	11	31	13	-	17
France	17	21	28	-	30	12	12
Italy	15	15	20	44	-	8	10
Sweden	10	9	3	7	6	26	12
Spain	4	5	-	11	17	2	2
Denmark	7	7	4	6	4	16	6
Belgium	-	5	2	7	5	10	1
Switzerland	0	8	2	1	2	5	4
Norway	4	4	2	2	3	10	3
Finland	3	4	2	3	2	8	2
Ireland	4	4	1	4	1	5	3
Luxembourg	2	3	1	3	2	2	0
Portugal	0	1	2	1	1	1	1
Greece	0	0	1	0	1	0	0
Iceland	0	0	1	0	0	1	0
Other	0	0	6	0	2	0	2
None	3	3	6	1	1	1	2
COUNTRIES MENTIONED %
	B	D	E	F	I	NL	UK

Respondents were not permitted to mention their own country

B D E F I NL UK

COUNTRIES MENTIONED %

EMPLOYEE
FOCUSED

Germany

38

-

41

64

47

51

37

France

30

27

35

-

39

19

30

Sweden

28

24

17

38

12

38

14

Netherlands

38

31

16

27

11

-

17

Denmark

21

19

13

22

3

20

9

Norway

12

10

9

14

5

12

5

UK

6

8

11

6

17

8

-

Italy

4

9

8

7

-

7

7

Belgium

-

6

5

11

2

7

7

Finland

6

6

6

11

2

5

4

Spain

1

5

-

4

12

2

5

Switzerland

1

6

4

2

2

2

1

Austria

2

3

4

2

2

0

1

Luxembourg

2

2

2

3

0

1

1

Portugal

0

1

2

2

1

0

0

Greece

0

1

0

0

2

1

0

Ireland

0

1

0

0

0

2

1

Iceland

0

0

1

0

0

0

0

None

0

2

5

3

1

1

1

COUNTRIES MENTIONED %

B D E F I NL UK