UPS

 
Tracking Detail Help

I've been tracking my package, but it doesn't seem to be moving. Why?
Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Common scans include the following:

  • Arrival Scan: The shipment has arrived at a UPS facility.
  • At Local Post Office: The package, which displays a UPS Returns® Flexible Access label, has been received by the United States Postal Service®. It will then be given to UPS for delivery back to the original shipper.
  • Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.
  • Departure Scan: The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
  • Destination Scan: The shipment has arrived at the local UPS facility responsible for final delivery.
  • Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.
  • Export Scan: The shipment has cleared export procedures in the origin country.
  • Given to Post Office for Delivery: At the request of the sender, UPS has given the package to the U.S. Postal Service to make the final delivery. This contractual service may require an additional one to two days for delivery.
  • Import Scan: The shipment has cleared import procedures in the receiving country.
  • Order Processed; In Transit to UPS: The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available. 
  • Order Processed; Ready for UPS: UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
  • Origin Scan: UPS has received the shipment.
  • On Vehicle for Delivery: The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

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How do I determine the current status of my shipment?
Place your cursor over the shipment status to reveal a detailed description of the status term. You will also find other special information, such as the scheduled delivery date and last scan location of the shipment, displayed on the Tracking Detail page.

For multi-piece shipments, select Show All to see a list of associated shipments. For more detail about a specific shipment's progress, select the tracking number or the shipment description.

U.S. to U.S. shipments may display an indicator that shows how many business days are left until delivery. Business days are defined as Monday through Friday, with the exception of holidays observed by UPS.

Refer to the Additional Information section for shipment-specific information. Here you will find details such as weight, the number of packages in the shipment, and delivery location. Additional details about freight shipments are found within the Flight Information or Voyage Information tables.

View specific details about your shipment's journey in the Shipment Progress section. Location, date, and local time are displayed for each scan.

To see details about a multi-piece, small package shipment, select the Packages in This Shipment section header to expand the table. The additional packages table contains information about each package in the shipment.

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How late does UPS deliver?
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

In the U.S. and Canada, for residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

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What is an exception?
If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.

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What can I do if UPS Tracking says that my package is delivered, but I don't have my package?

If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

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Is the tracking status on ups.com the most up-to-date information about my package?

Yes, the tracking section of ups.com provides the most up-to-date information about the status of your shipment. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Track periodically for shipment progress updates.

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How can I use tracking history to my advantage?
Log into your My UPS account to view up to 75 of your most recently tracked shipments. You will find these helpful capabilities in tracking history:

  • Store up to 50 tracking numbers in your tracking history table. To store a tracking number, select the cell in the pin icon column for that row.
  • Sort by selecting a column header. Note: Pinned items will always appear at the top of your list.
  • Add or change a shipment nickname or description, such as "Dad's birthday gift," for a quick, at-a-glance reference.
  • Place your cursor over the shipment status to display a detailed definition of the status code.

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How do I contact UPS?
Select the link below to visit the UPS Customer Service page.

What Do the Facebook Like and Share Buttons Mean?
Select the Facebook Like button to indicate that you like UPS Tracking.

Select the Facebook Share button to send a private message to a Facebook friend, group, or email address about the delivery status of a package. For example, let your spouse know that you're having a package delivered tomorrow. The message will be sent as a private notification and will not appear on your Facebook Timeline.

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