UPS

 
Tracking Event Descriptions
Shipment movement information is captured each time a tracking label is scanned in the UPS system, from the time the label is created until the shipment is delivered. Some of the scans and other events that occur throughout the shipment's journey are defined below. Shipments may travel through multiple UPS facilities and by different modes of transportation, such as tractor-trailers, airplanes, trains, and ocean vessels.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Note: This is not an all-inclusive list of events that a shipment may experience.


A | C | D | E | F | H | I | L | M | O | P | R | S | T
A
Adverse Weather May Cause Delay: The shipment is currently within the UPS network; however, adverse weather conditions could result in a change to the scheduled delivery date. If a change in delivery date occurs, the tracking status will be updated to reflect the new delivery date.
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Arrival Scan: This scan is an electronic record indicating the shipment has been received at a UPS facility. Shipments may travel through several UPS facilities throughout their journey. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
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C
Clearance Completed: The shipment has cleared customs.
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Clearance in Progress: The shipment is being processed for customs clearance.
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D
Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.
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Delivered by Local Post Office: As requested by the sender, final delivery has been made by the local post office.
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Delivery Address Changed: As requested by either the sender or the receiver, UPS has updated the delivery address. Or, UPS may have completed an address correction for this shipment.
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Departure Scan: This scan is an electronic record indicating the shipment has left a UPS facility and is on its way to the next UPS facility. Shipments may travel through several UPS facilities throughout their journey. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
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Destination Scan: This scan is an electronic record indicating the shipment has arrived at the local UPS facility responsible for final delivery.
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Dropped off at a UPS Retail Location: This scan is an electronic record indicating the shipment is now in the possession of a UPS Retail Location. Once the shipment is moving within our network, we will provide a scheduled delivery date.
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Dropped off at The UPS Store®: This scan is an electronic record indicating the shipment is now in the possession of The UPS Store. Once the shipment is moving within our network, we will provide a scheduled delivery date.
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E
Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.
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Exception: Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the scheduled delivery date. If a change in delivery date occurs, the tracking status will be updated to reflect the new delivery date.
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Export Scan: The shipment has cleared export procedures in the origin country.
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F
Final Attempt Made: UPS makes up to three delivery or pickup attempts, excluding weekends and holidays. The third and final attempt has been made, and the driver was unable to deliver or pick up the shipment.

UPS reserves the right to return shipments to the sender after three delivery attempts for all UPS Ground shipments, with the exception of shipments where the sender requested a delivery signature. All Signature Required, Adult Signature Required, Air, UPS 3 Day Select®, and International shipments will be held for five business days after the final delivery attempt was made. C.O.D. (Collect on Delivery) shipments will be returned to the sender the same day as the final delivery attempt was made.

If you still need UPS to pick up your shipment, please reschedule.
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First Attempt Made: This status informs you that UPS has made one attempt to deliver or pick up the shipment. Up to three attempts will be made, excluding weekends and holidays.

You may have up to four alternate delivery options if you have received a UPS InfoNotice™. Enter the 12-digit InfoNotice number (found above the barcode) in the Tracking or InfoNotice Numbers field, then select the Change Delivery button on the Tracking Details page.

If an in-person signature isn't required, the receiver can sign the InfoNotice left by the driver, put it back in its original location, and the driver will leave the shipment on the next delivery attempt. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.
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H
Held for Customer Pickup: UPS has received a request to hold the shipment for customer pickup at a designated UPS facility. Pickup must occur within five business days. After five business days, the shipment will be returned to the sender.
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Held for Future Delivery: As requested by either the sender or the receiver, UPS is holding the shipment and will attempt delivery on the updated scheduled delivery date.
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Held in Warehouse: UPS is holding the shipment per a contract service offering.
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I
Import Scan: The shipment has cleared import procedures in the receiving country.
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In Transit: Your shipment is moving within the UPS network and should be delivered on the scheduled delivery date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
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In Transit by Local Post Office: This shipment is progressing through the postal system to the final destination.
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L
Local Post Office Exception: As requested by the sender, this shipment has been transferred to the local post office for delivery to the final destination. An event occurred that may impact the delivery.
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M
Mechanical Failure: This scan indicates that an exception has occurred due to a mechanical issue, which may cause a delay in delivery. The mechanical failure may have occurred within a UPS facility as a result of equipment breakdown, or while your shipment was transported by a tractor-trailer, airplane, train, or other vehicle.
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O
On Vehicle for Delivery/Out for Delivery: The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
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Order Processed; In Transit to UPS: The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available.
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Order Processed: Ready for UPS: UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
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Origin Scan: This scan is the initial electronic record indicating UPS has possession of the shipment.
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P
Picked Up: This shipment has been picked up by UPS and is moving toward its destination within the UPS network.
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R
Returned to Sender: The shipment was returned, and UPS has delivered it back to the original sender.
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Returning to Sender: UPS is returning this shipment to the sender. Reasons may include:

  • A request was made by either the sender or the receiver to return the shipment.
  • A third delivery attempt was unsuccessful.
  • The shipment has a Return Service label.
  • The ship to address is a P.O. Box.
  • The address is incorrect.

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S
Second Attempt Made: This status informs you that UPS has made two attempts to deliver or pick up the shipment. Up to three attempts will be made, excluding weekends and holidays.

You may have up to four alternate delivery options if you have received a UPS InfoNotice™. Enter the 12-digit InfoNotice number (found above the barcode) in the Tracking or InfoNotice Numbers field, then select the Change Delivery button on the Tracking Details page.

If an in-person signature isn't required, the receiver can sign the InfoNotice left by the driver, put it back in its original location, and the driver will leave the shipment on the next delivery attempt. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.
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Shipment Information Voided: The UPS tracking number was voided by the sender, and the shipment was not given to UPS. For additional information, contact the sender.
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Status Not Available: UPS could not locate the shipment details for your request. Please verify that your tracking information is correct, contact the sender to ensure the package has been shipped, or try again later.
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T
Transferred to Local Post Office for Delivery: As requested by the sender, this shipment has been transferred to the local post office for delivery to the final destination. Allow one to two additional days for delivery.
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