UPS: Voiding a Shipment FAQ

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Voiding a Shipment

FAQ

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How do I void a shipment that was billed but never shipped?

Can I void more than one package at a time?

Can I void packages from different shipments in the same request?

Why can't I select some of the packages in the Void a Shipment list?

How long will an unshipped package remain eligible for a void?

For which UPS shipping systems can I use Void a Shipment?

How do I void a shipment that was billed but never shipped?

With UPS Internet Shipping, CampusShip, and UPS OnLine^TM Tools, you can void a shipment through Shipping History within 28 days of creating the label. Simply log in to My UPS, select View History or Void Shipment from the Shipping tab, check the shipment you want to void, and select Void Shipment. If you are a WorldShip user and have not yet run your End of Day report, simply select Void in the toolbar, select the package to void, and then select Void again. If you have already run your End of Day report, find the processing date of the package you want to void, select the package, and select Void in the toolbar. From there you'll be sent to UPS.com to complete the void. Simply select Continue on the Void a Shipment screen. In all cases, if more than 28 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.
More Information on Voiding a Shipment
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Can I void more than one package at a time?

Yes. You can request a void for a single package, multiple packages in a shipment, or an entire shipment. You can void up to 20 packages per request.
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Can I void packages from different shipments in the same request?

No. A single request can be used to void multiple packages only if they are part of the same shipment.
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Why can't I select some of the packages in the Void a Shipment list?

If a package has already been voided, then no selection checkbox appears. If data indicates that the package was previously voided or was physically received into the UPS shipping system, then it will not be eligible for a void.
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How long will an unshipped package remain eligible for a void?

An unshipped package is eligible for a void for up to 28 days.
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For which UPS shipping systems can I use Void a Shipment?

You can use Void a Shipment to void shipments or packages that were created with: UPS Internet Shipping UPS CampusShip^TM UPS WorldShip^TM International and Domestic UPS Connect ( Canada) UPS OnLine^TM Tools Void a Shipment is currently available only in the United States, Puerto Rico, and Canada.
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