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UPS InfoNotice |
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We left you a UPS InfoNoticeSM because no one was available when we tried to deliver or pick up your shipment. The InfoNotice lists important information, such as how you can collect your shipment. See the selected sections for details.
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Missed Delivery Notice |
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At the top, you'll see the date the InfoNotice was left and whether it was the first, second, or final attempt.
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The Next Attempt |
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We'll also tell you the day and estimated time of the next delivery attempt.
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Shipment Information |
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The middle of the InfoNotice contains other information about your shipment, including whether a signature is required for delivery. If an in-person signature isn't required, you can sign the InfoNotice, put it back in its original location, and the driver will leave your shipment on the next delivery attempt. (If an adult signature is required, the shipper may instruct us not to leave your shipment with a neighbor. We will try to redeliver, or you can arrange to pick up the shipment.)
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Shipment Location |
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If your driver left the shipment while you were out, he or she will check a box indicating the shipment location.
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Collecting Your Shipment |
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To reschedule delivery, arrange to pick up your shipment at a UPS Customer Center, have your shipment delivered to a different address, or return the shipment to the sender, visit www.UPS.com. Enter your InfoNotice number, located above the bar code, in the Tracking box and follow the instructions. Or, call 1-800-833-9943 and follow the directions. Please note that changes to delivery option must be made before 7:00 p.m.
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Plan Ahead and Receive Your Shipment on the First Attempt |
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To receive your shipment on the first delivery attempt, track the shipment and leave a note for the driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is required, deliver it to a nearby neighbor who is home during the day. Other options include having shipments sent to an address where someone is available during the day.
UPS makes up to three delivery attempts, excluding weekends and holidays. All C.O.D. shipments will be returned to sender the same day as the final delivery attempt. We will hold other shipments for five business days after the final delivery attempt.
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