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Please allow 10 business days from the date of your initial request to allow for processing and mail delays. If you have requested your PIN and have not received it after 10 business days from the date of your initial request, contact the "In Care Of" title you selected within your company when you originally requested UPS Signature Tracking.
These are the eight possible "In Care Of" titles you could have selected. They are listed below.
- Accounting Manager
- Customer Service Manager
- Distribution Manager
- Mailroom Manager
- Office Manager
- Shipping Manager
- Traffic Manager
- Transportation Manager
Since PINs are mailed to the pickup address on file with UPS, you should ask the identified manager to verify that the UPS pick-up address is a valid U.S. Mail delivery stop that receives mail. You may also check with your mailroom or ask your company's Shipping Representative to forward your PIN when received.
If you still have not received your PIN, you can request another PIN to be mailed to the pickup address for your company's UPS account. The process is the same as you used for your initial PIN request.
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You can access UPS Signature TrackingTM information for your company's UPS account number for 48 months from the date of the activation of the PIN.
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If you have received a PIN letter and lost it before activating the PIN, you can request another PIN 10 days after the initial request. Simply complete the PIN request process again and another PIN will be mailed to you.
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No. Once you activate your PIN, it becomes linked to your My UPS user ID and your company's UPS Account number. When you log in using your My UPS user ID and password, you will have access to UPS Signature Tracking information for shipments that use your company's UPS Account number.
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You received the letter because the individual requesting access to the UPS account information selected you as the “contact title” for the UPS account number shown in the letter. UPS directs the request and PIN number to a representative of the account to ensure that its customers are aware of the request.
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The enclosed legal agreement is a sample of the agreement the requester must accept before completing a request for access. It allows you to review what the requester agreed to in terms of treatment of the UPS account information.
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If you are unsure who the requester is, do not provide the PIN information. Instead, you should contact an official of the UPS account number noted by the requester, who can verify the validity of the request.
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What should I do if I have requested a PIN and have not received it?