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A custom view includes shipment information tailored for your use so you see only the information that you need, in the order that you want it. You can create Outbound, Inbound, Alternate Billing and Imports custom views.
Custom views can be created by selecting the desired view type (Outbound, Inbound, Alternate Billing or Imports) from the menu area, selecting the Custom Views menu item, and selecting the Create New Custom View link on the Custom Views page. Set your custom view criteria (Date Range, Service, etc.), and enter a unique View Name so you can re-use this view again later. You can also choose which shipment elements you want in the view by selecting Define Detail. You can save up to 99 unique custom views of each type (Inbound, Outbound, Alternate Billing or Imports).
The custom views you create and save are listed on the Custom Views page for each view type. You can access this page by selecting Outbound, Inbound, Alternate Billing or Imports from the menu area, then selecting Custom Views.
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- The Outbound Shipments Summary table provides an at-a-glance status of all shipments you have shipped.
- The Inbound Shipments Summary table provides an at-a-glance status of the shipments to be delivered to you within the next seven days and a summary of those shipments that do not have a scheduled day of delivery.
- The Alternate Billing Shipments Summary table provides an at-a-glance status of shipments shipped by others on your behalf.
- The Imports Summary table provides an at-a-glance status of import shipments. The table displays a summary of Import Account Numbers, estimated transportation charges, total duties, total taxes, and total fees.
- The Summary table in each view provides links that allow you to reduce the amount of shipment information displayed in your view.
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- The Outbound, Inbound and Alternate Billing Shipment Detail tables provide shipment detail information that you can sort, customize, e-mail or download.
- The standard Imports Detail table displays key shipment elements for each shipment, including Import Account Number, Entry Date, Lead Tracking Number, Customs Control Number, Export Country, Shipper Name, Customs Entry Type, Transportation Charges, Total Duties, Total Taxes, Total Fees, and a link to view shipment document images.
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Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Common scans include the following:
- Billing Information Received: UPS has received the electronic transmission of shipment details from the shipper. This does not necessarily mean that UPS has taken possession of the shipment
- Origin: the shipment has been scanned at the origin UPS location
- Departure: the shipment has left its last recorded location and is on its way to the next UPS facility
- Arrival: the shipment has arrived at an intermediate sort facility or the destination facility
- Out for Delivery: the shipment has reached the facility that is responsible for the delivery of the shipment; this is a shipment's last stop before delivery.
- Delivery: the shipment has been delivered; the date and time of delivery is recorded
- Exception: any unplanned event that may occur in the shipment delivery lifecycle will be noted and explained
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A shipment element is a piece of shipment information that is displayed within a shipment view. The lengthy shipment element list includes, but is not limited to, C.O.D. information, date delivered, exception description, hazmat type, shipment description, shipment reference numbers, ship-to address, special instructions, and status.
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An exception is any event or situation that causes a shipment delivery to be rescheduled. Exceptions, such as an incorrect address, can occur for a variety of reasons and are explained within the detailed shipment information.
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A Return-to-Sender Indicator is a graphic image that is displayed within a shipment view. It indicates that a shipment is being returned to the sender on behalf of the receiver. Once a shipment experiences a Return-to-Sender exception, the Return-to-Sender Indicator will appear.
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The Date Range drop-down menu allows you to view shipment information within a specified date range. You can limit your search to a specific date range by selecting a complete month, day and year combination.
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Filtering allows you to reduce the amount of outbound, inbound, and alternate billing shipment information displayed in your view. Filter values can be selected in the Select Filter drop-down menu on the main Outbound, Inbound, Alternate Billing or Imports pages, or by selecting the available links in the Summary table. Once a filter is selected, the filter path will update showing all filters applied.
Outbound shipments can be filtered by:
- UPS Account: the UPS Account associated with a shipment
- Shipment Status: where a shipment is in the delivery cycle
- Exception Description: any occurrence that causes a change in the scheduled delivery date of a shipment
- Manifest Date: the date the information about a shipment was uploaded to the UPS delivery system
- Scheduled Delivery Date: the date a shipment is scheduled for delivery by UPS
- Date Delivered: the date the shipment was delivered to the recipient
- Service: the type of service applied to the shipment
- Return Services: the return type for the shipment(where available)
- Shipment Charge Type: the method of charge for the shipment
- Other Shipment Data: other attributes associated with a shipment, such as Saturday Delivery
Inbound shipments can be filtered by:
- Location ID: a unique identifier that designates a specific receiving location
- Receiving Address: where the shipment will be received
- Shipment Status: where a shipment is in the delivery cycle
- Exception Description: any occurrence that causes a change in the scheduled delivery date of a shipment
- Scheduled Delivery Date: the date a shipment is scheduled for delivery by UPS
- Date Delivered: the date the shipment was delivered to the recipient
- Service: the type of service applied to the shipment
- Return Services the return type for the shipment (where available)
- Other Shipment Data: other attributes associated with a shipment, such as Saturday Delivery
Alternate billing shipment can be filtered by:
- UPS Account: the UPS Account associated with a shipment
- Shipment Status: where a shipment is in the delivery cycle
- Exception Description: any occurrence that causes a change in the scheduled delivery date of a shipment
- Manifest Date: the date the information about a shipment was uploaded to the UPS delivery system
- Scheduled Delivery Date: the date a shipment is scheduled for delivery by UPS
- Date Delivered: the date the shipment was delivered to the recipient
- Service: the type of service applied to the shipment
- Return Services: the return type for the shipment (where available)
- Shipment Charge Type: the method of charge for the shipment
- Other Shipment Data: other attributes associated with a shipment, such as Saturday Delivery
Import shipments can be filtered by:
- UPS Importer Account Number
- Duty Type
- Service Level
- Bill Term
- Entry Type
- Export Country
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Unless an exception has been indicated, the status of your shipment may not look accurate due to a scan delay within the UPS delivery system. Scan delays are normal and do not indicate that your shipment has been held up.
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The Scheduled Delivery Date is the date a shipment is scheduled for delivery. It can be located in the Details table. The Scheduled Delivery Date is determined when UPS receives the shipment information. If an exception occurs that changes this date, a rescheduled delivery date will be provided. When a shipment has reached its destination, the actual delivery date can be found using the Date Delivered filter option.
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As you add, remove, or move shipment elements, the preview table will update so you can see what your custom view will look like. Information shown is sample data for illustrative purposes only.
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An alert is a proactive e-mail that informs you of shipment deliveries and exceptions. For your convenience, these timely alerts are sent directly to e-mail addresses you specify.
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Five types of alerts are available:
Exception Alert
You will receive an exception alert each time an exception occurs that changes the scheduled delivery date of a shipment. This alert is available for the following:
- Outbound shipments shipped with your UPS account
- Inbound shipments shipped using your Location ID(s) or Receiving Address
- Alternate Billing shipments you bill to your UPS account
Delivery Confirmation Alert
Choose a scheduled alert time each day and, at that time, you will be notified of all the shipments delivered within the past 24 hours. This alert is available for outbound and alternate billing shipments.
Clearance Exception and Resolution Alert
You will receive an alert each time an exception occurs that changes the scheduled delivery date of a shipment clearing Customs. You will receive another alert once the exception has been resolved. This alert is available for inbound and alternate billing shipments.
Shipment Registered Alert
You will receive a shipment registered alert when your imports shipment has been registered with the government clearing agencies. This alert is available for inbound and alternate billing shipments.
Shipment Released Alert
You will receive a shipment released alert when your imports shipment has been released for delivery by the government clearing agencies. This alert is available for inbound and alternate billing shipments.
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Exception alerts are e-mailed to you each time an exception event occurs that changes the scheduled delivery date of a shipment. The number of e-mail alerts you receive will vary based on the number of shipments that experience an exception event. Most alerts are event-driven similar to exception alerts.
Delivery Confirmation alerts are e-mailed to you once a day at a time you specify.
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Alert reports are run each hour and then are e-mailed to each recipient.
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For Exception alerts, the time reflects the time zone where the exception occurred. For Delivery Confirmation alerts, the time reflects the time zone where the shipment was delivered.
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If the shipment destination is within the EU, privacy policy limitations state that a signature cannot be displayed.
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If the shipment destination is within the EU, privacy policy limitations state that a name or attention contact cannot be displayed.
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Recommended actions are displayed for select clearance exceptions that UPS requires additional information to resolve. Quantum View® Manage enables customers to contact UPS customs brokerage representatives with information that can expedite the resolution of these infrequent clearance exceptions.
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The Privileges assigned during the enrollment process determine which shipments you see within Quantum View Manage.
The Outbound View displays those shipments that are manifested with your UPS account(s).
The Inbound View displays the shipments that are shipped to your delivery location. If you see a message that no shipments are visible in the Inbound View but you know that you have shipments, follow these steps:
- Change your preferences for Inbound to "Receiving Address"
- Select "Set Preferences" in the left navigation
- Select "Receiving Address" from the Inbound View drop-down menu
- Select "Update" to save your preferences
The Alternate Billing View displays those shipments that are shipped by others and billed to your UPS account (Third Party, Freight Collect, and Consignee Billing).
Information matching results may also be affected by whether or not the shipper electronically provides shipment information or by address matching variables. Your company administrator may also elect to limit privileges.
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Quantum View Manage displays the Ship To address based on shipment information electronically provided by the shipper. In some cases, a Proof of Delivery could show a different Deliver To address.
For example--You address your shipping label to the main entrance of a building. The same building also has a delivery entrance in back with a different street address. The Ship To field will display the main entrance address. Proof of Delivery will display the delivery entrance address.
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By default Quantum View Manage displays up to 45 days (of the preceding 365 days) of history in a single view, based on the user's preferences; however, your company administrator may set the default to less than 45 days. The Imports view displays shipments based on your Importer Account Numbers.
A standard search in Quantum View Manage will result in data displayed for the maximum number of days set as the default (up to 45 of the preceding 365 days). To search data outside the default date range displayed, you can enter a different date range to search (up to 45 of the preceding 365 days).
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What is a custom view?
