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With UPS Delivery InterceptSM, you can maintain control of your packages as they move through the UPS network. This fee-based service for shippers allows you to request the intercept of packages prior to delivery, providing greater flexibility in managing your shipping needs.
When you select UPS Delivery Intercept, you can request that UPS perform one of the following actions:
- Return to Sender: Return the package to the shipper
- Deliver to Another Address: Reroute the package to a new address
- Reschedule Delivery: Hold the package for delivery on a future date
- Will Call: Hold the package for pickup by the consignee
You can make the request to intercept your package at any time using your UPS shipping or tracking system. The interception will be made on the day of scheduled delivery.
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UPS Delivery Intercept is available for small package deliveries within the U.S. and Puerto Rico, excluding packages using UPS Express CriticalSM service.
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Yes. A fee per package will be assessed only if the intercept is completed.
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No. Submitting an intercept request does not guarantee that the intercept will occur. However, you will only be charged if UPS completes the intercept.
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Yes. You can request the intercept of a single package, multiple packages in a shipment, or an entire shipment. You can intercept up to 20 packages per request.
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No. Each intercept request must be submitted on a per shipment basis. If you need to intercept packages from different shipments, you must submit an intercept request for the packages in each shipment.
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From the Packages Eligible for Intercept page, choose an intercept type and select the packages for intercept. On the Confirmation page, select the Request Intercept for Remaining Packages link to return to the Packages Eligible for Intercept page, where you can create another intercept request for some, or all, of the remaining packages in your shipment.
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Customers who use Quantum View NotifySM will receive notification of the requested and successful intercept. Receivers can also view the intercept status when they track the package on any UPS visibility system.
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You can use the tracking number of your package to track the status, modify, or cancel your intercept.
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If a package is ineligible for intercept, the package will not be selectable, and an ineligibility reason will be displayed below the package details.
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Yes. You can cancel or modify an intercept request at any time before UPS completes the intercept or delivers the package.
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Yes. You can request a delivery intercept prior to delivery of your shipment. The request is not a guarantee that the intercept will occur.
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You can request a UPS Delivery Intercept through the Shipping History within your UPS WorldShip™, UPS CampusShip™, or UPS Internet Shipping system. You can also request an intercept using UPS Tracking™ on UPS.com.
Note: Additional Sign up required.
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Quantum View users can request a UPS Delivery Intercept through UPS TrackingTM on UPS.com.
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For additional information on this domestic service, please call customer service at 1-800-PICK-UPS (742-5877).
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What is UPS Delivery Intercept?