UPS
Manage My UPSBillingAdministrationAddress BookWireless ProfileCustomize My UPS
Create a ShipmentView HistoryVoid ShipmentCreate a ReturnCalculate Time and CostSchedule a PickupUse International ToolsOrder SuppliesOpen a UPS AccountSet Preferences
Track ShipmentsTrack with Quantum ViewQuantum View ManageQuantum View NotifyQuantum View DataAdministrationAccess Flex Global ViewIntegrate Tracking ToolsVoid a Shipment
Critical FreightAir FreightLTL and TruckloadOcean Freight
Find LocationsThe UPS StoreUPS Drop BoxesCustomer CentersUPS Alliance LocationsAuthorized Shipping OutletsUPS Services at Retail Locations
Getting StartedShippingTrackingReceiving Your ShipmentBilling and PaymentTechnology SupportFile a Claim
Browse UPS PortfolioUse Solution FinderSolutions by IndustrySmall BusinessGlobal Trade
UPS Returns® Plus

Send a UPS driver, with a return label in hand, to your customer

Description Arrange for UPS to create and deliver a return shipping label to your customer and collect the item for return on the following business day.

Pickup Options
  • 1 UPS Pickup Attempt: UPS will make one attempt to pick up your package. If the package cannot be collected, UPS will leave the return label at the pickup location.
  • 3 UPS Pickup Attempts: UPS will attempt to pick up your package for three consecutive business days. After the third attempt, the return label will be returned to UPS.

Note: UPS Returns Services may not be available to or from all locations.

When you select 3 UPS Pickup Attempts for U.S. residential destination shipments, you will also receive UPS Voice NotificationSM at no additional cost. If you have provided the original recipient's telephone number, then UPS will automatically call the recipient to advise when the return shipment will be collected. The original recipient is then able to return the shipment at the first attempt, speeding the returns process.

Pricing
Related Links
Find information to help determine the cost of your shipment.


Related Solutions
Learn how you can use other returns options.