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Delivery Change Request
Description With Delivery Change Request, you as the receiver, can request that UPS change the original delivery instructions for your shipment after the first delivery attempt via phone or the Web. UPS will perform one of the following actions:

  • Will Call: Hold the shipment for pickup 
  • Deliver to Another Address: Reroute the shipment to a new address
  • Reschedule Delivery: Hold the shipment for delivery on a future date
  • Return to Sender: Return the shipment to the shipper (not available in Puerto Rico)

A fee is assessed for all types of requests except for Will Call and Return to Sender. You will only be charged if your intercept request is completed.
Terms of Service
  • Available for package deliveries within the U.S. and Puerto Rico, excluding UPS Express CriticalSM service
  • Fee assessed only if UPS completes the intercept
Pricing
UPS InfoNotice
Learn how to complete your UPS InfoNotice form.


Reroute Your Package to The UPS Store
As a UPS My ChoiceSM Member, you can have your package rerouted to The UPS Store® prior to the first delivery attempt.

View Examples

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