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UPS Internet Shipping |
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Ship Smart. Fast. Today. It's UPS.
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UPS Internet Shipping offers Bill Receiver and Bill Third Party billing options. Bill Receiver lets you bill your shipping charges to the shipment receiver. Bill Third Party lets you bill your shipping charges to a party other than the shipper or receiver. You may select your billing options when processing a shipment.
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UPS uses HTTPS, an Internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology, to protect your information as it is transmitted over the Internet.
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To void a package, select Shipping at the top of the page and then select View History or Void Shipment. If the new shipment you want to void does not appear in your history, wait several minutes and refresh the screen. Locate the shipment to be voided, select the radio button next to the shipment, and select Void Shipment.
The shipment and all packages in the shipment will be voided and an "X" will appear next to the shipment. You can void packages from your Shipping History only within 24 hours of processing the package.
Note: To void a shipment after 24 hours (U.S., Puerto Rico, and Canada only): Select the Tracking tab at the top of the page, and then select Void a Shipment in the area at the left.
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UPS Account: If the shipment you were unable to get to UPS was charged to your UPS account number, and you are unable to void it using your Shipping History or Void a Shipment, contact UPS to request a credit.
Credit Card: If you use a credit card to ship packages and need to void a package after the 24-hour limit, contact your credit card company to receive credit or reimbursement for the processed but unshipped package.
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No. If you void the shipment within the 24-hour period, nothing should appear on your credit card statement.
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To file a claim in the United States: Select Contact UPS at the top of this page.
To file a claim in other countries: Contact your local UPS office.
If you are the receiver, notify the shipper to initiate the claim process.
If you are the shipper, UPS Customer Service will give you a claim number, known as an LDI number, along with the address of your local UPS Claims office. You may then send these items to the claims office:
- A bill including your signature for the goods that have been damaged.
- A copy of the original invoice or statement to show the merchandise value.
- A copy of the original shipping receipt.
Note: For more specific details, review your local UPS Terms and Conditions or contact your local UPS office.
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Note: The UPS Consignee Billing program is a contractual offering that applies only to United States and Puerto Rico shipment origins and destinations. UPS Consignee Billing is NOT a substitute for UPS Freight Collect.
A consignee (pronounced con-sin-EE) is a UPS customer who has agreed to pay your shipping charges. A consignee must have a UPS contract for consignee billing, and you must have the consignee's approval to use this billing option.
This payment method allows you to bill the charges for a specified shipment to a consignee who has agreed to pay the charges. All shipping charges are billed to the consignee's UPS account number, except charges such as declared value for carriage, additional handling, verbal delivery confirmation, and Saturday delivery. These charges are billed to your shipper UPS account number.
To use this feature, the Bill Consignee payment method must be enabled for the consignee. Go to your UPS Address Book to confirm that the Consignee Billable checkbox has been selected for any individual or business.
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Can I use Billing Options that charge the shipment to someone else, such as Bill Receiver or Third Party Billing?