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General FAQ

What is U.S. Address Validation?
Address Validation is an automatic function that verifies the city, state, and postal code combination of any U.S. Ship To address. If UPS is unable to validate the combination, you will have the option to use a suggested address from an address database, revise the original address, or use the original address.

Detailed Address Validation, available in UPS Internet Shipping and UPS CampusShip, is a function you can select to validate the street number range and the suite/apartment range of your Ship To address for U.S. to U.S. shipments. If UPS is unable to validate the combination, you will be offered suggested ranges from an address database.

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How do I request detailed U.S. address validation?
The detailed address validation occurs when the Validate This Address checkbox is selected.
 
This checkbox is located on the Create A Shipment page. To turn Detailed Address Validation off, uncheck the box on this page. You can also set a preference on the Shipping Preferences page by selecting the Always Perform Address Validation checkbox. This is only available for addresses within the U.S.

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How do I add additional packages to my shipment?
If you select more than one package on the Create A Shipment page, and your package information differs, you will be taken to the Enter Information for All Packages page, where you can complete the Package Information section for each of your packages. Your shipment may include up to 20 packages.

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Why should I set my shipping preferences?
Setting your shipping preferences gives you the convenience of processing single-piece shipments (shipments containing one package) using the same shipping characteristics in one step, without re-entering your shipping options. The shipping preferences will automatically be used for each new shipment you process, as long as you ship using the same shipping characteristics.

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How do I view my UPS Internet Shipping history?
After you have logged in, select the Shipping tab at the top of the page. Then select View History or Void Shipment in the Create a Shipment area. You can select one, seven, or 30 days of Shipping History to view.

You can also select a custom date range to be displayed. Your history is available for viewing for up to 90 days or up to 500 shipments, whichever comes first.

You can customize the fields and the order in which they are displayed by editing the settings on the Shipping Preferences page. You can also export your history to a .csv file and save it on your computer, or use it to integrate with other systems. Select any date range as described above and then select Export Current View.

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How do I ship a package from my shipping history?
To ship a package with details similar to an existing package in your shipping history, select the radio button next to the shipment containing the package, and then select Ship Again.

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What is a Shipper's Export Declaration (SED)?
Note: Applies only to UPS shippers in the U.S. and Puerto Rico.

The Shipper's Export Declaration (SED) is used by the U.S. Census Bureau to compile trade statistics and to help prevent illegal exports. The SED and instructions on how to fill it out are available from a variety of sources, including UPS.com, the U.S. Government Printing Office (202-512-0000), and the U.S. Census Bureau's home page at www.census.gov/foreign-trade/www.

You can select from three filing options for your SED:

  • Print a blank SED and fill it out manually.
  • File your SED through UPS for a US$10 fee.
  • File online using AESDirect. (Details below in "What is AESDirect?")

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What is AESDirect?
Note: Applies only to UPS shippers in the U.S. and Puerto Rico.

The U.S. Census Bureau uses the Automated Export System (AESDirect) to capture and store U.S. export data electronically. The U.S. Census Bureau provides AESDirect free of charge to all exporters for electronic filing of the Shipper Export Declaration (SED) at the AESDirect Web site.

UPS Internet Shipping can help you file your SED with AESDirect. To take advantage of this feature, you must register with the AESDirect Web site at www.aesdirect.gov. After you register, step-by-step instructional help is accessible within the UPS Create a Shipment application. For more information on AESDirect, call 1-877-715-4433 in the U.S. and Puerto Rico.

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Do I need to file an SED?
Note: Applies only to UPS shippers in the U.S. and Puerto Rico.

A Shipper Export Declaration (SED) is required when the value of a single Schedule B commodity is valued at more than US$2,500 or for which an export license or license exemption is required.

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I processed a shipment using UPS Internet Shipping and am now using UPS OnLine WorldShip (In Canada: UPS Connect). Now I can't find my UPS Internet Shipping packages in the UPS OnLine WorldShip (or UPS Connect) shipping history. Where are they?
Currently, the shipping histories of UPS Internet Shipping and UPS Online® WorldShip and UPS Connect are not integrated.

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Do all UPS locations accept UPS Internet Shipping packages?
Packages prepared using UPS Internet Shipping are accepted free of charge at UPS Drop boxes, UPS Customer Centers, and Authorized Shipping Outlets.

For all other locations please call to confirm that the location accepts UPS Internet Shipping packages. To locate the nearest UPS location, select Shipping from the area at the top of the page. Then select Find Locations.

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