Technical Support for Developers:
Do you need help integrating an API?
Send UPS an email with your question and attach a file with your code and error messages using the link below. Our goal is to reply to your message within four hours during support business hours: 7:30 a.m. to 8 p.m. ET Mon - Fri
You can also call 7:30 a.m. to 9 p.m. ET Mon - Fri; 9 a.m to 6 p.m. ET Sat - Sun UPS toll free at 800-247-9035 if you:
- Have an urgent integration or production support issue.
- Support issues often require an evaluation of your code and error messages. If this is the case, the phone representative will ask you to submit this information through e-mail support (link is above).
- Please review all documentation including the Developer's Guide and Knowledge Base PDF document before you call.
- Have a general question about the UPS Developer Kit.