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Why doesn't the UPS My Choice enrollment process recognize my identity or allow me to add household members?

The UPS My Choice® enrollment process uses public record information to verify your identity.

The circumstances that can cause you or other household members not to be recognized by the identification verification technology include:
  • Recent move to a new home
  • Recent change to your last name
  • Member's address is not residential
  • Adding a household member with a different last name than the Member

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