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Why doesn't the UPS My Choice enrollment process recognize my identity or allow me to add household members?

The UPS My ChoiceSM enrollment process uses public record information to verify your identity.

The circumstances that can cause you or other household members not to be recognized by the identification verification technology include:
  • Recent move to a new home
  • Recent change to your last name
  • Member's address is not residential
  • Adding a household member with a different last name than the Member

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