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Why are the change delivery options different for each of my UPS My Choice packages?

Each situation is different, and what you buy determines which option the shipper makes available for your delivery.

For example, if you purchase prescription medication, perishable items, or high value merchandise, the shipper may decide that certain delivery change options (e.g., Deliver my Package to Another Address or Pickup my Package at a UPS location) will not be available for that delivery.

As a UPS My Choice® Member, you will have the following options:

  • Pickup my Package at a UPS Location
    (Such as a UPS Access Point™ location or a UPS Customer Center.)
  • Deliver my Package to Another Address 
  • Deliver my Package on Another Day

UPS My Choice Premium Members can choose from up to three different confirmed 2-hour Delivery Windows.

Premium Members can choose their confirmed delivery window option as early as two days before the scheduled delivery date and as late as 3 a.m. on the scheduled day of delivery.

Note: There is a per package fee for a confirmed 2-hour Delivery Window and your payment method will be billed only upon the timely delivery of your package.
View Examples

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