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Why are the change delivery options different for each of my UPS My Choice packages?

Each situation is different, and what you buy determines which option the shipper makes available for your delivery.

For example, if you purchase prescription medication, perishable items, or high value merchandise, the shipper may decide that certain change delivery options (e.g., Deliver to Another Address or Deliver to a UPS Retail Location) will not be available for that delivery.

As a UPS My Choice® Member, you will still:

  • Receive Delivery Alerts
  • Be able to request a Hold for Will Call
  • When possible, receive a 4-hour approximate delivery time

UPS My Choice Premium Members can choose from up to three different confirmed 2-hour delivery windows.

Premium Members can confirm their delivery window option as early as two days before the scheduled delivery date and as late as 3 a.m. on the scheduled day of delivery.

Note: There is a small, one-time fee for a confirmed 2-hour delivery window and your payment method will be billed only upon the timely delivery of your package.

 
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