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Can I have my package delivered to another address?

It doesn't matter if you're shipping a package or waiting for a delivery, UPS offers several options if you want to have your package delivered to another address, held for pickup at a UPS Operating Facility, or returned to the sender.

If You're Receiving a Package

UPS InfoNotice®

If you're expecting a package and missed the first delivery attempt, you probably received a UPS InfoNotice.

The InfoNotice lets you know we were unable to deliver your package.

Using your InfoNotice number, you can request that UPS:

  • Hold your package for pickup at a UPS Operating Facility
  • Deliver your package to another address
  • Deliver your package on a different day
  • Return the package to the sender
Note: A fee is assessed for all delivery change requests except Hold for Pickup and Return to sender. You will only be charged upon the redelivery of your package.  

Change Your Delivery with a UPS InfoNotice
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UPS My Choice®

Prior to the first delivery attempt, UPS My Choice gives you more flexibility over home deliveries. 

As a My Choice Member you can request a Hold for Will Call or an authorized shipment release.

For an additional $5, you can have your package

  • Delivered to The UPS Store
  • Delivered on a different day
  • Delivered to a different address
Proactive Delivery Alerts provide the most up-to-date information about your home deliveries.

Upgrade to a Premium Membership for just $40 a year and get unlimited delivery change requests and see all your home deliveries with the UPS My Choice Delivery Planner.

Learn More About UPS My Choice
Sign Up Now

If You're Shipping a Package

UPS Delivery Intercept®

If you're shipping a package and discover it needs to go to a different address, you can request a UPS Delivery Intercept.

A UPS Delivery Intercept lets you maintain control of a package as it moves through the UPS network and can be requested at any time prior to the first delivery attempt.

With UPS Delivery Intercept , you can also request a hold for will call, a different delivery date, or you can have the package returned to the sender.

Note: A fee is assessed for all UPS Delivery Intercept requests except Hold for Will Call. You will only be charged if your intercept request is completed.

Request a UPS Delivery Intercept
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