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I will not be available to receive my shipment when UPS returns. What are my delivery change options?
There are several delivery options available after a delivery attempt has been made, and you have received a UPS InfoNotice®:

  • Read the UPS InfoNotice carefully to see if any instructional boxes are checked (for example, the shipment is C.O.D. or a signature is required).
  • You can request that UPS redirect your shipment to another address. Write the alternate address on the "Comments Line" on the front of the UPS InfoNotice, then place it back in the same location where the driver originally left it. This alternate address must be in close proximity to your address, such as a neighbor's address.
  • You may also choose from up to four alternate delivery options using ups.com. On either the ups.com home page or the main Tracking page, enter your 12-digit UPS InfoNotice number (found above the barcode) in the Tracking or InfoNotice Numbers field and select the Track button. On the Tracking Summary page, select the Change Delivery button. Choose from one of the following options:

    • Will Call: UPS will hold your shipment at a nearby location for you to pick up.
    • Deliver to Another Address: Redirect your shipment to a different delivery address.
    • Reschedule Delivery: Specify a future date you want UPS to deliver the shipment.
    • Return to Sender: UPS will return the shipment to the sender.

If you need to change the delivery options for your package before the first delivery attempt, you must contact the sender for alternate arrangements.

A fee is assessed for all types of delivery change requests except for Will Call and Return to Sender. You will only be charged if your request is completed. For more information, select the link below.
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