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Return or Refuse Delivery

Can I request a Return to Sender or refuse delivery of a package?

Yes, however you must wait until after the first delivery attempt to request a Return to Sender.

Return to Sender
  • If you missed the first delivery attempt, your driver probably left a UPS InfoNotice indicating a delivery attempt had been made. Using the UPS InfoNotice, you can choose from up to four delivery change options: Will Call, Delivery to Another Address, Reschedule Delivery, or Return to Sender. To begin, select the Tracking link below and enter your 12-digit InfoNotice number (found above the bar code) in the Tracking or InfoNotice field, and select the Track button.
  • If the package was delivered to a neighbor or released without a signature and has not been opened, you have five business days from the day of delivery to request a Return to Sender. After five business days you will need to contact the shipper.

Refuse Delivery
  • If you are home at the time of the delivery attempt, you can refuse delivery of the package.
View Examples
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