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What is a claim?
There are two type of claims: loss or damage.

  • Loss: If a package is lost, the shipper may request a package tracer. A tracer must be requested within nine months of a package's scheduled delivery date. The purpose of the tracer is to provide proof of delivery. If UPS is unable to prove delivery, a claim number for loss is issued.
  • Damage: A damaged package may be reported to UPS by the shipper or receiver. An inspection by a UPS representative may be required. A damage inspection report is prepared and the shipper of record is contacted with the results of the inspection. If approved for payment, a damage claim number is issued.

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